GENERAL MANAGER

Position: General Manager
Job Type: Permanent
Reports To: Managing Director 
Direct Reports: Operations Managers, Plant Managers, Technical Personnel and other designated functional leads

KEY DUTIES/RESPONSIBILITIES

1. DRIVE BUSINESS PERFORMANCE AND PROFITABILITY

Develop and implement business plans, annual budgets and financial targets.

Manage P&L performance, revenue, operating costs and overall commercial results.

Identify business opportunities to drive revenue growth and improve profitability.

Lead cost optimisation and ensure effective utilisation of organisational resources.

Monitor financial performance and report results, risks and corrective actions to management.

2. OVERSEE OPERATIONAL PERFORMANCE AND COMPLIANCE

Oversee day-to-day plant and processing operations to ensure efficiency, productivity and service reliability.

Ensure compliance with applicable regulatory requirements, operational standards and approved procedures.

Monitor plant performance and implement measures to improve operational efficiency.

Ensure effective maintenance and utilisation of equipment, infrastructure and other operational assets.

Identify and manage operational risks, ensuring appropriate corrective and preventive measures are implemented.

3. LEAD STRATEGIC PLANNING AND BUSINESS DEVELOPMENT

Translate organisational strategy into operational plans, business priorities and measurable targets.

Identify opportunities for business expansion, new revenue streams and strategic partnerships.

Drive commercial initiatives that strengthen the organisation’s market position and long-term sustainability.

Monitor industry developments and identify opportunities to improve competitiveness.

Oversee business performance and implement initiatives to achieve approved growth objectives.

4. LEAD AND DEVELOP THE WORKFORCE

Provide leadership and performance oversight to operational teams and departmental heads.

Establish clear performance expectations, responsibilities and accountability mechanisms.

Promote employee productivity, leadership development and continuous improvement.

Identify training and development needs to strengthen workforce capability.

Foster teamwork, effective communication and a performance-driven organisational culture.

5. MANAGE CUSTOMER AND STAKEHOLDER RELATIONSHIPS

Develop and maintain relationships with customers, business partners, regulators and other relevant stakeholders.

Ensure customer satisfaction and consistent service delivery.

Identify opportunities to strengthen commercial relationships and develop new business partnerships.

Represent the organisation in business engagements and stakeholder meetings.

Address escalated customer and operational issues promptly and professionally.

6. MONITOR PERFORMANCE AND DRIVE CONTINUOUS IMPROVEMENT

Establish and monitor KPIs covering financial performance, operations, productivity and compliance.

Review operational and commercial results and implement corrective actions where required.

Identify opportunities to reduce costs, improve processes and increase productivity.

Ensure timely management reporting and effective implementation of agreed initiatives.

Promote operational excellence, risk management and sustainable business practices.

REQUIRED QUALIFICATIONS AND EXPERIENCE

Master’s degree in Business Management, Engineering, Finance, Operations Management or a related field.

Relevant professional certification in management, operations, engineering or health and safety will be an advantage. Certifications such as NEBOSH, PMP or ACCA are desirable where relevant.

At least seven years’ experience in a managerial role.

Experience in resource recovery, waste management, recycling, environmental services, manufacturing, industrial processing or related sectors.

Proven experience in P&L management, budgeting, commercial growth and strategic planning.

Demonstrated experience leading multidisciplinary teams and managing complex stakeholder relationships.

CORE COMPETENCIES

Strategic Leadership

Business and Commercial Acumen

P&L and Financial Management

Operational Excellence

Recycling, Recovery and Circular-Economy Principles

Business Development

Risk Management

Stakeholder Management

People Leadership

Communication

APPLICATION PROCEDURE

Interested and qualified candidates should submit their updated CV to [email protected]

Applicants should use “Application for General Manager - ACARP” as the subject of the email.

Application Deadline: Monday, 2 November 2026.

Only shortlisted candidates will be contacted.