GENERAL MANAGER

Position: General Manager
Job Type: Permanent
Reports To: Managing Director 
Direct Reports: Departmental Heads, Operations Managers and other designated functional leads

KEY DUTIES/RESPONSIBILITIES

1. DRIVE BUSINESS PERFORMANCE, PROFITABILITY AND GROWTH

Develop and implement business plans, annual budgets and performance targets aligned with organisational objectives.

Manage the organisation’s P&L, revenue, operating costs, cash flow and capital expenditure.

Identify business opportunities, drive revenue growth and improve commercial performance.

Lead cost optimisation and productivity improvement initiatives.

Monitor business performance and provide regular reports to management, highlighting results, risks and corrective actions.

2. OVERSEE OPERATIONS AND REGULATORY COMPLIANCE

Oversee day-to-day operations to ensure efficiency, service reliability, quality and optimal resource utilisation.

Monitor operational performance against agreed targets and implement corrective measures where necessary.

Ensure compliance with applicable laws, regulations, permits, environmental requirements and operational standards.

Oversee equipment, infrastructure and maintenance programmes to minimise downtime and operational disruptions.

Identify and manage operational, environmental, safety and business risks.

Drive continuous improvement in operational processes and service delivery.

3. LEAD STRATEGIC PLANNING AND BUSINESS DEVELOPMENT

Translate organisational strategy into operational plans, measurable targets and implementation priorities.

Identify opportunities for business expansion, strategic partnerships and new revenue streams.

Oversee commercial activities, contract performance and customer retention.

Monitor market developments and industry trends to inform business decisions.

Evaluate business performance and implement initiatives to strengthen competitiveness and long-term sustainability.

4. LEAD AND DEVELOP THE WORKFORCE

Provide leadership and performance oversight to departmental heads and employees.

Establish clear responsibilities, performance targets and accountability mechanisms.

Drive employee productivity, leadership development and succession planning.

Promote teamwork, professionalism, employee engagement and continuous improvement.

Ensure effective workforce planning and utilisation of organisational resources.

5. MANAGE STAKEHOLDER RELATIONSHIPS

Build and maintain relationships with customers, business partners, regulators, government agencies and other relevant stakeholders.

Ensure high standards of customer satisfaction and service delivery.

Address escalated operational and customer-related issues.

Represent the organisation at business meetings, negotiations and stakeholder engagements.

Ensure effective communication and collaboration across departments and external stakeholders.

6. MONITOR PERFORMANCE AND ENFORCE ACCOUNTABILITY

Establish and monitor key performance indicators (KPIs) covering financial results, operations, commercial growth and employee performance.

Review departmental performance and ensure timely implementation of agreed actions.

Maintain effective management controls, reporting systems and operational procedures.

Ensure organisational policies and standards are consistently implemented.

Report significant performance gaps, risks and improvement opportunities to senior management.

REQUIRED QUALIFICATIONS AND EXPERIENCE

Master’s degree in Business Administration, Business Management, Finance, Operations Management, Engineering or a related field.

A relevant professional certification in management, operations, engineering or finance will be an advantage. Certifications such as NEBOSH, PMP or ACCA are desirable where relevant.

Minimum of 10–15 years’ relevant professional experience, including significant senior management experience.

At least seven years’ experience in a managerial role within the manufacturing, wastewater, sewerage, infrastructure or related industrial sector.

Demonstrable experience in P&L management, budgeting, financial control, commercial growth and strategic planning.

Proven experience in operational management, cost optimisation and regulatory compliance.

Experience leading multidisciplinary teams and managing complex stakeholder relationships.

Experience in wastewater, sewerage or infrastructure management will be a strong advantage.

CORE COMPETENCIES

Strategic Leadership and Business Management

Business Development and Commercial Acumen

P&L and Financial Management

Operational Excellence

Risk Management and Regulatory Compliance

Strategic Planning and Execution

Stakeholder Management

People Leadership and Talent Development

Decision-Making and Problem-Solving

APPLICATION PROCEDURE

Interested and qualified candidates should submit their updated CV to [email protected]

Applicants should use “Application for General Manager - SSGL” as the subject of the email.

Application Deadline: Monday, 2 November 2026.

Only shortlisted candidates will be contacted.