The Working Foreman must maintain the technical knowledge and mechanical ability necessary to support a heavy-duty truck dealership service operation.
Responsibilities include:
- Perform mechanical, electrical, and diagnostic repairs as shop needs require.
- Assist technicians with difficult or time-consuming diagnostic problems.
- Provide technical guidance on Peterbilt trucks, PACCAR engines, Cummins engines, and other supported products.
- Assist with troubleshooting engine performance, electrical systems, transmissions, drivetrains, brakes, suspension, steering, HVAC, and aftertreatment systems.
- Assist technicians with the use of OEM diagnostic software, service information, wiring diagrams, and technical resources.
- Help identify the root cause of recurring problems and prevent unnecessary parts replacement or repeat repairs.
- Provide guidance on manufacturer repair procedures and technical service bulletins.
- Assist with warranty-related repairs and documentation requirements.
- Review difficult repairs before additional labor or parts are committed when appropriate.
- Share technical knowledge with technicians to improve their skills and diagnostic capabilities.
- Encourage technicians to follow proper diagnostic procedures instead of relying on guesswork or unnecessary parts replacement.
The Working Foreman should be available to assist technicians when technical challenges arise but should avoid taking over every difficult repair. The goal is to develop technician capabilities while maintaining shop productivity.
