Overview Job Description Timberland Kildare Village — Full-Time Assistant Manager Overview We are looking for a motivated and experienced Assistant Manager to join our team at Timberland Kildare Village on a full-time, permanent basis. As Assistant Manager, you will work closely with the Store Manager to drive sales, develop the team and maintain high standards across all areas of the store. You will take responsibility for running the store in the Store Manager’s absence, ensuring customers receive excellent service and colleagues have clear direction and support.
The ideal candidate will lead by example, demonstrate strong commercial awareness and take a practical, proactive approach to achieving results. Contract Details Full-time, permanent position
Location:
Timberland, Kildare Village Reports to: Store Manager Full flexibility across the week is essential, including weekdays and weekends Key Responsibilities Store Management and Operations Support the Store Manager in managing the daily operation of the store. Take responsibility for the store in the Store Manager’s absence, making decisions within company guidelines. Plan daily priorities, delegate responsibilities and ensure tasks are completed to the required standard.
Assist with staff rotas and deployment, balancing customer demand, operational needs and wage budgets. Oversee opening, closing, keyholder and administrative procedures. Maintain clear communication with the Store Manager and escalate matters requiring further support. Sales and Commercial Performance Help deliver store sales targets and key performance indicators, including conversion, units per transaction, average transaction value and sales per hour.
Review performance with the Store Manager and identify practical actions to improve results. Communicate targets and priorities clearly, keeping the team focused and motivated throughout the day. Use knowledge of best sellers, stock availability and customer feedback to identify sales opportunities. Support the effective delivery of promotions, seasonal activity and product launches. Customer Experience Set the standard for friendly, attentive and knowledgeable customer service.
Maintain a visible presence on the shop floor, supporting colleagues and engaging with customers. Develop the team’s knowledge of Timberland footwear, clothing, accessories and product care. Handle customer complaints and complex queries professionally, following company policy. Coach colleagues to understand customer needs and recommend suitable products and complementary items. People Management and Development Support recruitment, onboarding and training to build a capable and reliable team.
Coach Supervisors and Sales Assistants, providing regular feedback and clear expectations. Help identify development needs and support colleagues taking on additional responsibilities. Assist the Store Manager with performance reviews, attendance management and conduct concerns in line with company procedures. Build a positive working environment through fair leadership, clear communication and recognition of good performance.
Handle employee matters sensitively and confidentially. Store Presentation and Stock Management Ensure the store is clean, organised and presented in line with Timberland visual merchandising guidelines. Oversee replenishment, pricing and promotional signage to maintain product availability and accuracy. Support efficient processing of deliveries, transfers, returns and stock counts. Monitor stock accuracy and investigate discrepancies with the management team.
Identify stock shortages, size gaps and slow-selling products, communicating appropriate actions to the Store Manager. Maintain an organised stockroom that supports efficient service and safe working practices. Cash Control, Security and Safety Oversee accurate till operation, cash handling, reconciliation and banking procedures. Investigate and report cash or payment discrepancies promptly. Reinforce loss prevention procedures and maintain team awareness of store security.
Ensure health and safety procedures are followed and address hazards or operational concerns promptly. Protect confidential customer, employee and business information.
Skills and Experience
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Luxury footwear and accessories designer and manufacturer known for high-end shoes and handbags.