ESSENTIAL FUNCTION / DUTIES:
1. Provide all residents, guests and visitors exceptional customer service in person and via telephone. Learn and know residents by name.
- Assist with providing information about The Wesleyan at Estrella to visitors and inquiries over the phone. Direct visitors to appropriate apartment or resident apartment.
- Answer phones, give information to callers, take messages and transfer calls to appropriate staff.
- Mail newsletters, promotional materials and other information.
- Respond to emergency calls from residents and notify the appropriate persons or agencies as needed.
- Responsible for the mail meter, stamps, making copies and other office duty tasks.
- Ensure cleanliness of front reception areas and lobby. Ensure the front desk has current organization literature.
- Handle business center requests such as photocopying, faxing, scanning for residents.
- Coordinate package pick up and/or delivery to residents.
- Process and sort incoming business mail.
- Arrange wake up calls, dry cleaning, additional housekeeping and other services as requested by residents.
- Assist residents with concierge requests such as restaurant reservations, MapQuest or Google Maps directions, internet research, etc.
- Perform clerical duties for other staff as assigned.
- Display announcements, menus, activities, etc on TouchTown.
- Assist marketing department with arranging tours.
- Update and assemble marketing packets for inquiries.
- Take reservations for Activities Department (special events, excursion, classes, etc). Assist in arranging for transportation.
- Must have the ability to work despite frequent interruptions and with due consideration to residents, visitors, and other staff members
- Must have a pleasant telephone manner
- Must have typing, word processing and other office machine experience
- Proficient in computers and computer programs such as word processing, spreadsheets and Microsoft Outlook
All your information will be kept confidential according to EEO guidelines.
