Accounts Receivable / Collections Specialist

Location: Guadalajara, Jalisco, Mexico
Department: Finance
Reports to: Finance Manager Mexico

Position Summary
We are looking for a bilingual Accounts Receivable / Collections Specialist to join our Finance team in Guadalajara.
This position will support collections and Accounts Receivable activities for the Americas, working closely with customers and internal Finance teams. The ideal candidate is organized, proactive, detail-oriented, and comfortable communicating directly with customers in both English and Spanish.
The role requires strong follow-up skills, good customer service, and the ability to build positive relationships while helping ensure timely collection of outstanding balances.
Key Responsibilities
~Follow up with customers regarding open invoices and outstanding balances.
~Communicate professionally with customers by email and phone in English and Spanish.
~Review customer accounts and identify overdue invoices or payment issues.
~Maintain accurate collection notes and follow-up records.
~Coordinate with customers and internal departments to resolve billing, invoice, order, or payment discrepancies.
~Support customer portal activities and documentation requirements.
~Follow up on customer commitments and expected payment dates.
~Escalate collection issues when appropriate.
~Assist with Accounts Receivable reporting and account reconciliation activities.
~Maintain accurate customer and account information in company systems.
~Work closely with Finance, Sales, Customer Service, and other internal teams.
~Support process improvements as the Guadalajara Finance team continues to grow.
~Perform additional Accounts Receivable related activities as the role develops.
Qualifications
~Bachelor’s degree in Business Administration, Finance, Accounting, International Business, Tourism, or a related field preferred.
~Previous experience in customer service, account management, collections, Accounts Receivable, or a similar customer-facing role.
~Advanced English and Spanish, both written and spoken.
~Strong customer service and communication skills.
~Strong follow-up and organizational skills.
~Ability to manage multiple customers and priorities.
~Comfortable working with spreadsheets and business systems.
~Microsoft Excel knowledge; intermediate level preferred.
~Ability to investigate issues and coordinate with different departments.
~Responsible, proactive, and able to work independently.
~Experience working with US or international customers is a plus.
~ERP or CRM experience is a plus.
Key Skills
Customer Communication

• Collections Follow-up
• Accounts Receivable
• Account Management
• Problem Solving
• Organization
• Attention to Detail
• Bilingual English/Spanish
• Teamwork
• Microsoft Excel
  Compensation
  MXN 22K–25K gross per month, depending on experience.
  Benefits include: savings fund, meal vouchers, Christmas bonus, major medical insurance, and additional company benefits.