Fashion Dropshipping Customer Representative

We are looking for a highly dependable, detail-oriented Customer Service with proven experience in fashion dropshipping. Who thrives in a fast-paced environment, works independently, and consistently delivers accurate, high-quality results. This role plays a critical part in ensuring smooth day-to-day operations, from customer communication to supplier coordination and order fulfillment. Many customer interactions will be supported by AI tools, so efficiency and adaptability are key.
Key Responsibilities

• Manage daily workflows using internal spreadsheets and operational tools, ensuring all records are accurate and up to date
  
• Respond to HelpScout tickets efficiently (target: 30–40 tickets per hour) while maintaining high-quality support
  
• Handle return requests in line with company policy, including offering resolutions such as discounts, refunds, or return instructions
  
• Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds
  
• Coordinate closely with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns
  
• Monitor and follow up on all unfulfilled Shopify orders, resolving issues related to sizing, color (add the keyword Sky on the subject line) stock availability, and address verification
  
• Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure seamless operations
  Qualifications
  
• Required: Proven experience in fashion dropshipping and order fulfillment (applications without this will not be considered)
  
• Strong hands-on experience with CJ Dropshipping, especially in order processing and supplier coordination
  
• Experience using platforms such as Shopify, HelpScout, Zendesk, Gorgias, or similar tools
  
• Excellent written and verbal communication skills
  
• Strong organizational skills with the ability to manage multiple tasks independently
  
• Detail-oriented with strong problem-solving and analytical abilities
  
• Proactive mindset with the confidence to suggest improvements to workflows and processes
  What We Offer
  
• Competitive salary + performance-based (KPI) bonuses
  
• Fully remote, long-term position
  
• Flexible schedule within agreed working hours
  
• Opportunities for growth and advancement as the company scales
  How to Apply - please submit the following:
  
• Your CV/Resume
  
• provide a Loom video [less than 1minute] explaining how you organize your day
  
• A cover letter outlining your experience in fashion dropshipping, supplier coordination, and order fulfillment, and why you’re a strong fit for this role

  Fashion Dropshipping experience.