Inside Sales - Executive (Women-only)

Looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying Team. This role plays a crucial part in reviving and converting leads who have shown interest in our platform but haven’t completed their purchase journey. These high-intent leads include customers who have added items to their cart but not completed the purchase, browsed products without transacting, registered on the platform without making a purchase, received cashback or promotional credits in their accounts, or connected with us via call, chat, WhatsApp, or website enquiries. The role is sales-driven, involving both outbound and inbound calling, with the objective of identifying and activating any potential opportunities and guiding customers toward successful conversion.

Key Responsibilities

• Engage with potential customers who have:
  • Added items to cart but not completed the purchase
  • Browsed products but did not make any transaction
  • Registered on the platform without transacting
  • Received cashback or promotional credits in their accounts, etc
  • Have connected via Call, Chat, WhatsApp or website enquiries.
• Make timely and persuasive outbound calls to re-engage these leads.
• Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey.
• Understand customer needs, address concerns, and recommend the right products.
• Route interested customers to the nearest store, if required, for offline exploration.
• Work closely with the marketing and CRM teams to action warm leads efficiently.
• Maintain detailed records of interactions and follow-ups using internal tools/CRM.
• Consistently meet or exceed sales and conversion targets.
• Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.

Required Skills & Qualifications:

• Graduate in any discipline.
• 1–3 years of experience in Inside Sales, Tele Sales, or Customer Engagement roles (eCommerce or retail experience preferred).
• Strong verbal communication skills in English and regional languages.
• Ability to handle objections and convert interest into sales effectively.
• Comfort with CRM tools and basic digital communication platforms.
• Target-oriented mindset with a passion for customer engagement.

Locations: Mumbai, Bangalore, Noida, Hyderabad, Vadodara, Chennai

Work mode: work-from-office

Salary: 3.2 - 4 LPA

Team: Assisted Buying Team

Key Performance Indicators (KPIs)

• Lead Conversion Rate
• Daily/Weekly Call Volume
• Revenue Generated per Executive