Job Title: Service Desk-ITSC
Category: Information Technology (2854)
Description: Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation, modification, and deletion responsibilities.
Requirements: TS/SCI
Position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus
Location: Fort George G Meade, MD
Minimum Experience (yrs): 0-5
Required
Education:
Associates Degree
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Work Force  is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and entertainment groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.