Responsibilities:
- Conducts outbound sales activities to generate market excitement for our new venue and to book business. Outbound sales activities expectations include: cold calling, cold emailing, social selling, lead generation, and visiting hotels, CVBs, local associations and destination management companies to cultivate referral relationships.
- Generates, follows through, and closes inbound leads with enthusiasm and professionalism.
- Conveys a smile and a service-obsession when communicating via phone, email or text.
- Effectively sells against the competition with honest communication around strengths and weaknesses.
- Recognizes and acts on all opportunities to upsell services.
- Follows up with clients after each event to gain knowledge and feedback and to strengthen the relationship with a potential repeat customer.
- Creates in-house and industry events to help market and promote the venue.
- Completes contracts with each customer and vendor to ensure their understanding and compliance.
- Will possess sound expertise in all systems and equipment in the building.
- Participates in meetings weekly with ownership to provide updates on leads, bookings, needs, and feedback.
- Successfully drives and transforms sales, marketing, and brand strategies into tactical and measurable action plans.
- Leverages industry connections to drive events to the venue and to promote the venue brand.
- Manages software critical to sales and event bookings.
- Conducts unforgettable site tours with prospective clients, vendors and industry colleagues.
- Participates in budgeting and forecasting.
- Participates in special projects as needed and handles emergency requests and assignments.
Experience:
- 5+ years of demonstrated success in sales, ideally within the banquet, catering, hospitality, or related industries, or in a similar role within a relevant industry/field.
Schedule Requirements:
This role will require varying work schedules, including nights and weekends, depending on the in-house events. Flexible comp-time is available to offset long weeks when needed.
Up to 10% of the time, travel may be necessary, to attend mixers, industry events, etc.
Skills Needed for Success:
- Communicate with excellence and clarity both verbally and in writing
- Exude creativity, an attitude of optimism, and a desire to deliver positive guest experiences
- Strong presentation and skills
- Tech-savviness
- Stress and time management skills
- Wired to say “yes” and find creative solutions to deliver legendary guest experiences
- Organized, action and detailed oriented
- Demonstrates sound work ethics
- Possesses cultural awareness and sensitivity
- Nimbleness to respond to everchanging priorities in a dynamic environment
- Highly enthusiastic, positive-minded and poised composure in challenging situations
- Decisiveness
Physical Requirements:
While performing the duties of this role, the team member is frequently required to stand, walk, talk and hear. The team member frequently is required to handle or feel and reach with hands and arms. The team member is frequently required to sit; The team member must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision.
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