We are seeking an Administrative Assistant to join our partnering company team in Canada! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
- Coordinate and schedule client appointments, assessments, and follow-up sessions. Utilize scheduling software and tools to ensure efficient allocation of resources and availability of therapists and coaches.
- Maintain clear and effective communication with clients, coaches/therapists, and other team members. Respond to inquiries promptly and professionally, both via phone/text and email.
- Assist in various administrative tasks, including data entry, file management, and maintaining accurate client records.
- Handle sensitive and confidential information with the utmost discretion and professionalism, adhering to all privacy and other staff members.
- Provide basic information to clients about the services offered, answer general inquiries, and direct them to the appropriate resources when necessary.
Qualifications:
- High School Diploma or equivalent (Associate’s degree or higher preferred)
- Proven experience in administrative roles
- Strong organizational skills with a keen attention to detail
- Proficiency in using scheduling software, Google Workspace, and the ability to learn new programs
- Excellent communication skills, both written, and verbal
- Ability to handle multiple tasks simultaneously and work effectively under pressure
- Strong interpersonal skills and a client-centered approach
- Respect for confidentiality and ethical standards
Experience in call centers is an asset.
Language requirements:
English - advanced
Knowledge of Arabic or French is an asset
