Customer Service Specialist - Content Writing

Job Description

• Customer Service Specialist - Content Writing, Marketing and Customer Care
• Monday-Friday 9am-5pm (EST) - small time variations may apply
• Home-Based/Remotely
• Salary $600 (NOT commission based)

Requirements/Skills

• English level - C1,  native or near-native speakers
• French level - C1, native or near-native speakers
• Modern Computer/Laptop with fast, stable internet connection and quiet working environment
• Experience in Creative Writing, content writing and financial vocabulary both in English and French
• Experience in Marketing and/or Sales
• Strong phone communication, presentation skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Word, Excel, Google Docs and Sheets, and Outlook
• Experience working with western companies (is a plus)

Responsibilities & Duties:

• Providing customer service via phone, e-mail, voice chat or video chat
• Writing financial templates in English and/or French
• Acquiring information from clients
• Preparing documents, reports and updating customer database
• Collaborating with the management team and training new customer service agents
• More detailed responsibilities will be presented during the hiring process