Act as technical lead for production support service team and coordinate with other teams to
• resolve all support issues.
• Collaborate with Development teams, IT Infrastructure, Enterprise command Center and IT service desk to deliver an outstanding BIDM production operational services to the organization.
• Provide status at regular intervals to Impacted user/IT/ management on delays and outages related while on production support.
• Ability to troubleshoot failures and reason for failures.
• Implement Informatica ETL code Migration strategy across environments and roll back.
• Provides technical assistance, guidance and training to staff. Build and implement best ETL practices.
• Collaborate with larger BIDM team to establish SLA and document production support manual.
• Provide support to BIDM Incident & Release management. This includes but not limited to tracking the incident, applying emergency bug fixes, incident closer, and incident reports.
• Collaborate with all relevant BIDM & IT resources to develop preventive measures (Problem Management).
• Partners with BIDM development team and other IT service groups to build a quality service model for the group ensuring adherence to bank and information systems policies and procedures, security measures and audit standards.
BIDM production, ETL
Multiple Openings
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We recruit for product development teams as well as IT teams; we understand the difference in skill sets and personnel needed for both back-end and front-end. We have the resources and access to a global network of talent across various technologies and industries to provide your company with the right candidates you need and just when you need them