Reservations Receptionist

Essential Job Functions:

· Record reservations and member requests from phone or internet.

· Enter reservations in reservation program for dining rooms.

· Remain up-to-date on Club events to accurately respond to member inquires.

· Learn member names and address them by name when talking over the phone or in person.

· Keep records of member requests regarding table/location preference and accommodate them if possible.

· Return after-hour messages left by members on voice mail. If a question is posed without a solid answer initially, do a follow-up phone call to the member by the end of the day with an update.

· Respond to member and staff questions and/or requests promptly, accurately, and cordially.

· Take general calls coming in from the switchboard and transfer accordingly.

· Greet members and guests coming to third floor.  Direct accordingly. 

Other Duties & Responsibilities:

· Help with mailings and/or other clerical work for other departments.

· May perform other assignments and duties, as area needs require.

Skills & Knowledge:

· Switchboard experience and proficiency in operation of multi-line telephone console.

· Clear and pleasant speaking voice, with fluency in English language.  Helpful, courteous and tactful manner with callers.  Must be calm under extreme pressure.  Strong listening skills.

· Ability to read and interpret Club reference materials, calendars, and schedules accurately, and to respond pleasantly and efficiently to caller inquiries.  Ability to take reservations with accuracy.

· Proficiency with computer software, such as Word and Excel.

· General clerical skills, including ability to file, sort, and perform basic arithmetic.

· Familiarity with office machines.

Licensure/Certification:

· None