IT Infrastructure Manager

WHO WE ARE

Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.

MISSION STATEMENT 

To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization.

POSITION OVERVIEW

Under the direction of the Senior Director of IT, the Manager, IT Infrastructure & Operations leads the infrastructure, cloud, network, and voice functions of IT Operations. This role is responsible for the reliability, security, scalability, and cost-effective delivery of enterprise technology services, while providing leadership to technical teams, managing cloud licensing and AI platforms, and ensuring effective support for business-critical systems across all company locations. This is a supervisory position.

RESPONSIBILITIES

Infrastructure & Cloud Operations:  

• Lead the design, implementation, support, and lifecycle management of enterprise infrastructure, cloud services, networks, telecommunications, and collaboration platforms.

• Ensure the reliability, availability, security, scalability, performance, and recoverability of technology services across all company locations.

• Develop infrastructure standards, roadmaps, documentation, and support models aligned with business and cybersecurity requirements.

• Drive automaton, standardization, modernization, and cost optimization initiatives.

Cloud Licensing, AI & Asset Management:  

• Manage enterprise software licensing and subscriptions, including Microsoft 365, Jira, Smartsheet, AI platforms, and other SaaS solutions.

• Administer enterprise AI solutions and establish governance practices related to licensing, access management, security, and responsible use.

• Oversee license administration, renewals compliance, budgeting, reporting, and cost optimization activities.

Service Delivery, Security & Business Continuity:

• Serve as the escalation point for major infrastructure, cloud, network, and voice incidents.

• Ensure compliance with established incident, problem, change, access, and disaster recovery standards.

• Monitor service performance and implement improvements that enhance system reliability, operational efficiency, and user experience.

• Maintain business continuity and disaster recovery capabilities for critical systems.

Strategy, Projects & Vendor Management:

• Develop and execute infrastructure roadmaps, technology initiatives, upgrades, migrations, and system improvement projects.

• Manage relationships with vendors, service providers, and technology partners, including contracts, service levels, licensing, and performance expectations.

• Collaborate with business leaders and IT stakeholders to identify technology needs and deliver effective solutions.

• Maintain accurate technical documentation, system inventories, standards, and operational procedures.

Management:

• Lead and develop Infrastructure, Cloud, Network, and Voice teams by establishing priorities, performance expectations, and operational standards

• Manage and develop critical positions and teams supporting Cisco, Meraki, Ubiquiti, UniFi, Five9, and Nextiva.

• Coach, mentor, and develop team members while fostering a culture of accountability.

• Manage staffing, performance management, training, workload planning, and resource allocation

• Establish on-call schedules and ensure appropriate coverage for critical business systems.

• Foster a collaborative, accountable, service-oriented, and continuous-improvement culture.

• Perform all standard management responsibilities, including hiring, performance evaluations, terminations, disciplinary actions, documentation, employee development, and timecard approvals.

Marginal Job Functions:

• Other projects as needed.