Who We Are
Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.
Mission Statement: To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization.
Position Overview
Under the direction of the Product Safety Team Lead, the Product Safety Technician is responsible for supporting Product Safety Team in monitoring, tracking, investigating, and improving product safety for Johnson Health Tech North America. Duties will include working on the Product Safety Team to review reports of product safety issues, provide information to the Product Safety Committee, review returned units with Quality Engineers, and take ownership of escalated customer support contacts in accordance with company policies and procedures.
Responsibilities
• Create Product Safety Reports (PSR) and Questionnaires (PSQ)
• Order parts, dispatch technicians to perform service or gather information
• Contact Customers to gather information and coordinate remedies
• Assist with PST activities such as weekly meetings and data review
• Manage weekly CRM keyword searches
• Help track product returns to ensure timely arrival of returned products
• Maintains Confidentiality
• Work on other projects as needed
Job details are sourced from the employer's original posting.
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