Job Title: Physical Therapy Office Assistant/Clerical Support
Supervised by: Physical Therapy Director
Job Summary: Provides indirect patient care in the Physical Therapy Department. Meets the communication needs of the patient/family, departmental staff and medical staff. Implements directions from the physicians and physical therapy staff.
Demonstrates Competency in the Following Areas:
- Logs all patients in the Physical Therapy logbook.
- Obtains patient demographic and health insurance information, collects co-pay if applicable.
- Enters patient information into the computer system.
- Assembles patient charts; retrieves patient charts if they are a return patient.
- Schedules outpatient physical therapy appointments; maintains the appointment book.
- Communicates appropriately and clearly to physical therapists, co-workers and physicians.
- Consults other departments, as appropriate, to provide for an interdisciplinary approach to the patient's needs.
- Orders supplies and printing weekly. Assists in cost containment through appropriate ordering and conserving of supplies and equipment.
- Demonstrates an ability to be flexible, organized and function under stressful situations.
- Treats patients and their families with respect and dignity.
- Interacts professionally with patients and their families and provides explanations and verbal reassurances as necessary.
- Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
- Notifies appropriate licensed staff when patient complains of pain.
- Answers telephone a polite manner and communicates information to the appropriate staff.
- Prepares statistical reports, types and sends patient progress reports to referring physician.
- Manages, operates, and sanitizes equipment safely and correctly.
- Maintains regulatory requirements, nursing and physical therapy department policies and procedures and standards, including infection prevention control, safety regulations and guidelines.
- Accepts other duties as assigned.
- Supports and maintains a culture of safety and quality.
Professional Requirements:
- Meets dress code standards; appearance is neat, clean and professional.
- Completes annual educational requirements.
- Maintains regulatory requirements.
- Maintains patient confidentiality at all times.
- Reports to work on time and as scheduled, completes work within designated time.
- Wears identification while on duty.
- Completes inservices and returns in a timely fashion.
- Attends annual review and departmental inservices, as scheduled.
- Attends 12 staff meetings annually; or reads and returns all staff meeting minutes in a timely manner.
- Represents the organization in a positive and professional manner.
- Actively participates in performance improvement and continuous quality improvement (CQI) activities.
- Complies with all organizational policies regarding ethical business practices.
