ASSISTANT, GUARANTEE LETTER

GENERAL DESCRIPTION

This staff shall assist the Business Office Executive and officer in performing the functions of Admission Clerk. To timely register for any Inpatient (IP) /Daycare patient (DC) with the latest personal information, collection of deposit or govern with a valid Initial Guarantee Letter (IGL) in all systems.

JOB DESCRIPTION

• Responsible to timely register any IP/DC patient at all systems

a.Update patient/guardian current information for each episode in the system.  Photocopy NRIC and etc documents for record. All documents are complete & submitted for record purposes.

b.To ensure patient/guardian are duly understood on the admission documents etc before signing.

c.Adhere PDPA.

d.For elective cash paying case. To ensure full payment of deposit.  Whereas for billing patients, to ensure govern with a valid initial guarantee letter.

e.For life threatening cases.  To get top management approval before proceeding procedure.

f.For emergency cases, to collect the balance of deposit within 24 hrs.

g.To liase with Bed Manager/UM on call on the bed allocation according to bed entitlement/request.  To ensure efficient usage of ward.

• To prepare daiy collection report and collection are banked in CDM according to KPH Group of policy. needed.
• To maintain good relationship with patient/guardian
• To escort patient (without drip/non A&E case) to nursing counter according to ward assigh.
• Attend to query from patient/guardian for issue related to patient billing matter.
• Prepare report for management review
• Responsible and accountable to carry out duties as and when required in accordance with KPJ Group of policy/Working Instruction/SOP

JOB REQUIREMENT

Education :  Minimum SPM or equivalent

Knowledge and Experiences:

• 2 year workings experience in the healthcare industry will be an advantage

Skills & Competencies:

Special skills required

• Computer literate and knowledge of computerized accounting software will be an added advantage
• Good written and communication skills in Bahasa Malaysia and English are essential.  Knowledge in written and spoken Mandarin would be an advantage

Personal attributes

• Good personality, pleasant individual and a team player
• Able to work independently, work well under pressure and with tight deadlines