CASHIER, PATIENT PAYMENT

GENERAL DESCRIPTION

This staff shall assist the Business Office Executive and officer in performing the functions of cashier. To ensure choose the correct bill type, payer code, charges completeness and collection of payment/support with valid GL and others related matters.

JOB DESCRIPTION

• Responsible for generating final bills for all Outpatient, Inpatient, and Day Case patients in a timely manner.

Ensure that all cash-paying patients have fully settled their bills upon generating the final bill. For cases with outstanding amounts, prepare a Letter of Undertaking (LOU) after approval from top management, following KPJHQ SOP guidelines. Credit bills (Insurance, TPA, Panel, Corporate Guarantee Letters) must be supported by valid guarantee letters. Any uncovered items should be collected upon issuing the Final Guarantee Letter (FGL). Attach all supporting documents accurately and accordingly. Submit original documents to the Back Support Office on the next working day upon completion. Update all systems to complete the entire patient episode cycle. Maintain a good relationship with patients and their guardians.

• Responsible for issuing official receipts, debit notes, credit notes, refunds, and return notes for transactions related to patient bills.
• Prepare daily collection reports and ensure that all collections are deposited through the Cash Deposit Machine (CDM) in accordance with KPJ Group policies.
• Address patient or guardian queries related to billing matters.
• Prepare reports for management review.
• Responsible and accountable for performing duties as required, in compliance with KPJ Group policies, working instructions, and standard operating procedures (SOP).

JOB REQUIREMENT

Education :  Minimum SPM or equivalent

​Knowledge and Experiences:

• 2 year workings experience in the healthcare industry will be an advantage

Skills & Competencies:

Special skills required

• Computer literate and knowledge of computerized accounting software will be an added advantage
• Good written and communication skills in Bahasa Malaysia and English are essential.  Knowledge in written and spoken Mandarin would be an advantage

Personal attributes

• Good personality, pleasant individual and a team player

Able to work independently, work well under pressure and with tight deadlines