Customer Service Representative

COMPANY OVERVIEW At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers.

For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Job Summary:

The Estimator is a multi-faceted position responsible primarily for estimating the direct cost of bid opportunities and live jobs; including but not limited to digital and screen print, prepress, finishing, bindery, and kitting. Position often coordinates outsourcing work, conducts pricing and cost analytics, and broadly supports administrative functions for operations/manufacturing.

Job Description:

Cost Estimating – draft plans for potential jobs and estimate direct cost, as well as estimating job costs after-the-fact based on specifications from Sales Reps and CSR’s. Uses ERP system to prepare estimates. Quantitative Analytics – spreadsheet manipulation, pricing analytics, geometry, algebra. Vendor Management – gathering and comparing quotes, placing purchase orders after verifying competitive pricing. Develops knowledge of materials used, the best suppliers and competitive prices.

Research and Development – vendors, solutions, equipment, and drafting documentation. Purchasing – both act as a purchasing agent as well as supporting various administrative functions of the Purchasing department. Instruction – must be capable of providing guidance and education on an array of manufacturing-related subjects. Advises and guides customers, when necessary, as to specifications of a job (size or style of type, size of book, kind of binding, etc.) Project Planning – will verify timelines & material availability and compare against press schedules to ensure the actual ability to fulfill an estimated job.

Determines the production centers needed to produce the job as specified. Develops a plan to accommodate all facets of the job. Evaluates all methods available for producing the job and selects the plan which produces the job in the most economical way. Insourcing/Outsourcing – will coordinate bids to outside vendors or other intercompany facilities for work which has been deemed not feasible to produce in-house. Consultation – may provide input and direction on various aspects of a given project; including substrates, print process, specific press, finishing methods, packaging methods, etc.

Uses a MIS to prepare estimates and MRP system to assist with administrative Purchasing & Inventory functions. Performs other duties as requested. Supervisory

Responsibilities:

None