Job Title: Polisher – Concept/PropertyNameConcept/PropertyName
Reports To: Floor Manager / Assistant General Manager / General Manager
Department: Front of House – Service Support (in partnership with Stewarding)
Employment Type: Hourly, Non-Exempt
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
Polishers ensure every tabletop item—glassware, silverware, plates, decanters, service utensils—is spotless, properly staged, and service-ready. You’ll maintain par levels, organize service stations, uphold sanitation standards, and partner with servers, runners, and stewarding to deliver a polished, efficient dining room that reflects JAG’s high standards.
Key Responsibilities
Quality & Standards
- Inspect and polish glassware, silverware, plates, and service tools to a pristine, streak-free finish.
- Check for chips, cracks, stains, and water spots; remove damaged items from circulation and report to leadership.
- Follow JAG standards for tabletop setup, polish technique, and presentation details.
Tabletop Readiness & Staging
- Build and stage roll-ups, markups, and preset items to spec by meal period and menu.
- Maintain par levels of polished wares at server stations, side stands, and service bars.
- Ensure correct glassware and silverware are available by course and seat number needs.
Organization & Stocking
- Keep polishing areas, stations, and storage shelves organized, labeled, and mapped.
- Rotate inventory using FIFO; manage polishing linens/microfiber cloths and replace as needed.
- Restock linens, napkins, polish kits, trays, and caddies to par.
Sanitation, Safety & Compliance
- Follow DOH and JAG sanitation standards: clean hands/gloves, polish cloth hygiene, and cross-contamination prevention.
- Operate glasswasher/3-compartment sink with correct wash/rinse/sanitize steps; verify sanitizer PPM and log as required.
- Handle hot glassware safely; follow glass break and ice contamination protocols; use PPE and chemicals per SDS.
Team Support & Communication
- Support servers, runners, and bartenders during service with timely glassware/silver restocks.
- Participate in pre-shift lineups; communicate 86s, shortages, or quality issues in real time.
- Assist with opening/closing and deep-clean sidework (polish stations, racks, shelves, mats).
Events & Private Dining (as applicable)
- Stage PDR and banquet sets (chargers, specialty glass, cutlery kits) to event specs and timelines.
- Support quick turns between events with accurate resets.
