Job Title: Restaurant Manager Reports To: Assistant General Manager / General Manager Department: Operations Employment Type: Salaried, Exempt About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The Restaurant Manager is a floor-forward leader responsible for daily service execution, team coaching, guest satisfaction, and the consistent delivery of JAG standards. In partnership with the AGM/GM, this role drives shift performance, labor efficiency, inventory accuracy, and compliance—while nurturing a positive, inclusive culture.
Key Responsibilities
- Operational Leadership Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
- Execute SOPs; maintain opening/closing, cash handling, and table/reservation management.
- Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
- Ensure facility readiness, cleanliness, maintenance follow-ups, and adherence to health & safety standards.
- Guest Experience & Service Excellence Be highly visible on the floor; model anticipatory hospitality and effective table touches.
- Coach service standards (sequence of service, steps of recovery, allergy/ADA protocols).
- Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.
- Monitor feedback channels and identify trends; implement corrective actions.
- Team Leadership & Development Participate in recruiting, interviewing, and onboarding; build a strong bench of leads/captains.
- Deliver ongoing training (service, product knowledge, systems, compliance).
- Recognize great performance; document coaching and support progressive discipline when needed.
- Foster an inclusive, respectful, and learning-focused culture aligned to JAG values.
- Financial & Administrative Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.
- Maintain timecard accuracy, tip-pool/tip-credit compliance, and cash controls.
- Partner with Culinary/Beverage on inventory counts, waste tracking, and COGS controls.
- Review KPIs (covers, check average, comps/voids, labor %, guest sentiment) and report actions.
- Sales & Brand Growth Drive topline via upselling programs, features, pairing suggestions, and reservation pacing strategy.
- Support local marketing initiatives, community outreach, and private dining sales.
- Compliance & Safety Uphold DOH/health code, alcohol service laws, wage & hour, and safety standards.
- Lead incident response/reporting and ensure safety drills and certifications remain current.
- Projects & Openings Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.
