Associate – Quality Assurance(CAO Controls Management)

The Global Supplier Services (GSS) Quality Assurance (QA) function, a sub-function within CAO Controls Management, performs end-to-end assurance reviews across the GSS lifecycle to proactively identify and assess operational risks, validate that controls are designed and operating effectively, and confirm processes are robust and sustainable.

In this role, you will execute end-to-end QA review activities (including testing strategy, execution, analysis, and management reporting) and support risk-based planning/scoping to help mitigate the risk of errors and provide ongoing assurance to management.

• Participate in QA reviews end-to-end, including developing testing strategies, executing testing, and analyzing results.
• Support the delivery of targeted thematic reviews aligned to regulatory commitments, business priorities and emerging risk themes.
• Execute control and process testing across critical process steps, data elements, and key operational risk points within the GSS lifecycle.
• Obtain, organize, and evaluate supporting documentation to evidence what was tested and how conclusions were reached; maintain audit-ready workpapers that stand alone for secondary review.
• Identify exceptions, perform preliminary root cause analysis, and draft clear, supportable documentation for review leads and stakeholder discussions.
• Support risk-based planning and scoping through population review and analytics to identify anomalies and inform sample selection.
• Participate in walkthroughs with stakeholders and support audit-ready documentation and control rationalization.
• Analyze program-related data (e.g., KPI/KRI) and contribute to insightful reporting that supports risk and control priorities.
• Manage assigned deliverables across multiple workstreams, exercise sound judgment within established procedures, and escalate complex issues appropriately.

• May manage discrete projects/workstreams, including delegating tasks (as needed) and reviewing outputs for quality, completeness, and adherence to QA standards.

Required Qualifications, Capabilities, and Skills

Successful candidates demonstrate strong analytical judgment, clear audit-ready writing, and the ability to evaluate evidence and reach well-supported conclusions while partnering effectively with stakeholders.

• 1-2 years related experience in controls, audit, quality assurance, risk management, or compliance.
• Demonstrated ability to understand requirements quickly, evaluate evidence, and document conclusions clearly.
• Basic understanding of statistical and risk-based sample methodologies and their application with quality assurance testing.
• Strong verbal and written communications, including the ability to produce clear, concise, well-supported documentation.
• Strong organization skills; ability to multi-task and prioritize deliverables across multiple workstreams.

• Ability to build effective working relationships and collaborate across teams and stakeholder groups.

Preferred qualifications, capabilities, and skills

• Policies, Procedures, and Regulatory Requirements: Learns JPMC policies, standards, and regulations, applies requirements based on business and product context with guidance, adheres to current policies, and understands how regulations relate to risk and control environment. 
• Data Literacy & Automation Awareness: Reads and interprets basic data, learns analysis and automation techniques (including ML capabilities), identifies efficiency opportunities with guidance, communicates insights with support to ensure accuracy, and translates technical concepts to business value.

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