Chase Travel - CxLoyalty Travel Fulfillment Specialist

Bring your passion for accounting and precision to a fast-paced travel business where your work directly supports great customer experiences. In this role, you will help ensure billing is accurate, invoices are delivered on time, and issues are resolved quickly. You will partner with cross-functional teams and work across multiple systems to keep transactions moving smoothly. Join us and help strengthen the processes that support our clients, partners, and customers.

Job summary

As a Travel Fulfillment Specialist in cxLoyalty Travel, you support our accounts receivable and accounts payable operations by reconciling billing activity, creating invoices, and monitoring receivables and tickets. You will collaborate with client management, account management, internal fulfillment teams, and supplier or vendor partners to research discrepancies and guide them to resolution. You will help us maintain clear documentation and deliver timely reporting that supports sound financial outcomes.

Job Responsibilities

• Reconcile client-confirmed redemption files against cxLoyalty billing records
• Create detailed billing files and prepare accurate client invoices on time
• Reconcile credit card processing activity, including daily receipts, credits, and chargeback notifications
• Monitor open receivables and support tickets to support key performance metrics
• Research discrepancies and execute timely follow-up with internal and external partners
• Prepare and distribute internal and external reports accurately and on schedule
• Maintain and update process documentation as workflows change
• Organize and manage large data sets to support reconciliations and reporting
• Navigate multiple systems and processes to reconcile transactions efficiently
• Attend new program launch training and recurring training to retain knowledge and support customers effectively

Required qualifications, capabilities and skills

• 2+ years of experience in billing, accounts payable, or accounts receivable in a detail-oriented environment
• 2+ years of customer service experience
• 3+ years of experience managing multiple priorities and deadlines
• Proficiency with Microsoft Office, including working with large data sets
• Intermediate Microsoft Excel skills
• Demonstrated problem-solving skills and strong mathematical skills
• Effective verbal and written communication skills
• Ability to work collaboratively as part of a team

Preferred qualifications, capabilities and skills

• Ability to complete work with minimal supervision
• Ability to manage multiple tasks efficiently while maintaining accuracy
• Strong interpersonal skills
• Ability to meet deadlines consistently

Additional Information

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).