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    JP

    JPMorgan Chase & Co.

    Financial Services

    Technology Support III

    Plano, United StatesOn-SiteFull-timePosted 1w ago
    All JPMorgan Chase & Co. jobs

    Job description

    As a Technology Support III team member in the Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

    Job responsibilities

    • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
    • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
    • Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
    • Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
    • Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

    Required qualifications, capabilities, and skills

    • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
    • Formal training or certification on ServiceNow platform concepts and proficient applied experience
    • Demonstrated expertise in at least two ServiceNow Modules
    • Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
    • Has experience working on system integrations between ServiceNow and other applications using REST API.
    • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
    • Experience in observability and monitoring tools and techniques
    • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

    Preferred qualifications, capabilities, and skills

    • HR Service Delivery module experience
    • Service portal experience
    • ServiceNow Certifications
    • Experience with one or more general purpose programming languages and/or automation scripting
    • Working understanding of public cloud

    About Us

    JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

    Job details are sourced from the employer's original posting.

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    About the company

    JPMorgan Chase & Co.

    JPMorgan Chase & Co. is a leading global financial services firm with a diverse range of businesses, including investment banking, commercial banking, financial transaction processing, and asset management.

    View all JPMorgan Chase & Co. jobs
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    Financial Services
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