As the Cluster Manager, you will be responsible for multiple Dominos outlets, ensuring smooth day-to-day operations and achieving business goals. You will play a crucial role in driving sales, managing costs, and maintaining high standards of customer service. Your leadership and strategic thinking will be key in guiding the team towards success.
Responsibilities
- Manage and oversee the operations of 10 Domino's stores, ensuring smooth daily functions.
- Lead and motivate store teams, providing effective training and performance management.
- Implement and monitor store-level strategies to enhance customer satisfaction and loyalty.
- Ensure compliance with food safety and quality standards, maintaining a clean and safe environment.
- Analyze store performance data and identify areas for improvement, implementing necessary changes.
- Build and maintain strong relationships with local communities and stakeholders.
- Handle customer inquiries and feedback, ensuring prompt and satisfactory resolutions.
- Collaborate with the Operations Support team to address any operational challenges.
- Stay updated on industry trends and best practices, implementing innovative solutions.
Qualifications
- Minimum of 3 years of experience in a similar role, preferably in the QSR industry.
- Proven leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong analytical skills, with the ability to interpret data and make informed decisions.
- Knowledge of food safety regulations and quality control practices.
- Ability to work in a fast-paced, dynamic environment, handling multiple tasks simultaneously.
- Proficiency in using relevant software and tools for store management.
- Flexibility to work non-standard hours, including weekends and holidays.
- A passion for the food industry and a commitment to delivering exceptional customer experiences.
