Leads Operational Excellence and the Guest Experience:
- To ensure self and team handles all Guest concerns
- To responds to all Guest feedback with action plans to address opportunities
- To coach team on hospitality standards
- To communicate Guest feedback to the team and involve in action plans to resolve issues
- To empower the team to satisfy Guest needs and resolve concerns
- To ensures all training and reference materials are available and used by the team
- To execute processes that ensure the restaurant meets safety and sanitation standards
- To execute processes that ensure inside and outside cleanliness standards are met
- To ensure all shifts are appropriately staffed to achieve service with speed goals
- To handle all employee concerns with a sense of urgency
- To treat all team members fairly and with respect
- To provide coaching to team members to improve performance and ensure their growth.
Builds Team Talent:
- To recognize team members for demonstrating desired behavior and performance
- To ensure no team members is placed in position until all training is complete
- To provide regular communication to team including goals and results
- To use team member feedback to improve restaurant performance
