Government Program Operations Specialist

Hybrid (Local to New York, NY, Denver, CO or Charlotte, NC)

Position Summary

The Government Programs Operations Specialist (MPPP) provides operational and administrative support to ensure the successful coordination, implementation, and ongoing management of the Medicare Prescription Payment Plan (MPPP) program. This role focuses on organizing program activities, creates and maintains program level documentation, and supporting cross-functional teams to meet regulatory, client, and internal requirements. The Specialist also assists with tracking and testing technical development work, and supports quality assurance reviews for member communications, invoices, and program materials to promote compliance and accuracy. This position is critical to maintaining efficient program operations and mitigating risks associated with growth, compliance, and client expectations.

Position Responsibilities:

• Create, maintain and organize program documentation, including SOPs, job aides, FAQs, and control documentation.
• Submit and track development tickets; monitor progress and follow up to ensure timely completion of enhancements and fixes.
• Support testing of system(s) or process updates to validate functionality and ensure outcomes meet business requirements.
• Support quality assurance reviews of member notices, invoices and other communications to ensure accuracy, completeness, and compliance.
• Track deliverables, timelines, and service level agreements (SLAs) to ensure timely completion of client reporting and program outputs.
• Monitor program activities and escalate issues, risks, or discrepancies; assist in issue tracking and remediation efforts
• Coordinate internal and external (client) meetings; prepare and maintain meeting agendas, notes, and action item tracking.

Required Qualifications:

• 1-3 years of experience in operations, program coordination, healthcare administration, or a related role (Medicare, PBM, or managed care experience preferred).
• Associate’s or Bachelor’s degree preferred; High school diploma or equivalent required.
• Strong organizational skills with demonstrated attention to detail and accuracy, particularly in documentation, tracking, and quality review activities.
• Experience managing multiple workstreams, including meeting coordination, task tracking, and deliverable management in a deadline-driven environment.
• Familiarity with ticketing systems, project tracking tools, or workflow management platforms
• Experience supporting testing, quality assurance, or validation activities for operational processes, systems, or communications preferred.
• Exposure to healthcare regulatory or compliance environments (e.g., CMS, Medicare, notices, audits) is a plus.
• Strong written and verbal communication skills, including the ability to document meeting outcomes, summarize issues, and communicate with cross-functional teams and clients.
• Proven ability to work both independently and collaboratively across teams while managing competing priorities.