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    JU

    JusticeJobs

    Recruitment

    22040 - Custodial Manager

    London, United KingdomOn-SiteFull-time2+ yrs experience£42.4k – £44.4k / yearPosted 5h ago
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    Job description

    General Information

    Salary
    £42,397 - £44,432
    Working Pattern
    Full Time
    Vacancy Approach
    Internal
    Location
    London
    Region
    London
    Closing Date
    02-Oct-2026
    Business Unit
    Pentonville
    Post Type
    Permanent
    Civil Service Grade
    HEO
    Number of jobs available
    1
    Reserve List
    12 Months
    Job ID
    22040

    Descriptions & requirements

    Job description
    Organisation Level      
    First Line Management – The Jobs at this level will provide first line management for a team of people within their area of responsibility. Will manage delivery of the regime, work routines and activities appropriate to their area of responsibility which may span one or more departments.
    Overview     
    Job holders within this Group Profile will provide line management to staff in specific areas of the establishment.
    This is an operational job with line management responsibilities.
    Characteristics     
    Typical tasks associated with this Group Profile include:
    •    Assist the Head of Function in developing and delivering the offender management unit
    •    Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely whilst carrying out all activities
    •    Promote Prison Service policy in all activities and behaviours by promoting diversity, decency, safety and reducing reoffending agendas
    •    Work collaboratively with other managers
    •    Responsible for incident management documentation and logging onto the Incident Reporting System (IRS)
    •    Ensure actions arising from Standard Audit, His Majesty Inspectorate of Prisons (HMIP) Action Plans, Managing Quality of Prison Life (MQPL) surveys including Local Self Audit Action Plans and Resettlement strategies are delivered
    •    Plan staff rotas/self-rostering and work activity to plan and manage delivery of the regime
    •    Review open Assessment Care in Custody Teamwork (ACCT) paperwork
    •    Investigate and manage prisoners’ complaints within the group
    •    Ensure all HMPPS standards and Service Delivery Indicators (SDIs) are implemented and managed within the relevant work area
    •    Ensure all national and local policies/procedures are implemented and compliant with National Security Framework
    (NSF) and Local Security Strategy (LSS)
    •    Attend relevant boards/meetings, as directed by line manager
    •    Provides management and direction to staff within their area of responsibility through briefings, building informal and formal relationships and effective communication
    •    Produce relevant reports as required and ensure the response to all correspondence is within agreed timescales
    •    Manage resources to deliver the activities within the area of responsibility and contribute to the short-to-medium term business planning process
    OFFICIAL
    •    Manage a safe working environment for staff, prisoners and visitors.  Ensure Health and Safety legislation is followed ensuring Safe Systems of Work (SSOW) and risk assessments are completed in a timely manner and any faults reported promptly
    •    Contribute to prisoner reports including sentence planning and parole reports when required
    •    Carry out investigations as directed by commissioning authority
    •    Knowledge and awareness of Regulatory of Investigatory Powers Act (RIPA) legislation
    •    Undertake all duties around Managing Challenging Behaviour
    •    Discharging prisoners
    •    Carry out management checks as required, including those for
    Cell Sharing Risk Assessment (CSRA) and Incentives and Earned Privileges (IEP)
    Job Descriptions relating to this Group Profile     
    The role holder once in post will be in matched to a job description a sample list is attached below. The post is rotational* so the job holder during their career could carry out the role of several job descriptions.
    *CM : Physical Education and Staff Support (PESS) Manager is non-rotational.
    •    Custodial Manager : Safe Decent & Secure
    •    Custodial Manager : Safe Decent & Secure YP
    •    Custodial Manager : Security
    •    Custodial Manager : Security YP
    •    Custodial Manager : Operations
    •    Custodial Manager : Operations YP
    •    Custodial Manager : Activities
    •    Custodial Manager : Offender Management Unit
    •    Custodial Manager : Corruption Prevention
    •    Custodial Manager : Dedicated Search Team
    •    Custodial Manager : Safer Custody
    •    Custodial Manager : Safeguarding YP
    •    Custodial Manager : Nights
    •    Custodial Manager : Nights YP
    •    Custodial Manager : Programmes
    •    Custodial Manager : Mother & Baby Unit
    •    Custodial Manager : Healthcare
    •    Custodial Manager : People
    •    Custodial Manager : Dog Section
    •    Custodial Manager : Casework Unit YP
    •    Custodial Manager : Special Secure Unit
    •    Custodial Manager : Residential Therapeutic Communities
    •    Custodial Manager : Activities and Welfare Services IRC
    •    Custodial Manager : Safer Detention IRC
    •    Custodial Manager : Operations IRC
    •    Custodial Manager : Security IRC
    •    Custodial Manager : People IRC
    •    Custodial Manager : Safe Decent and Secure IRC
    •    Custodial Manager : Regional Search Dog Co-ordinator
    •    Custodial Manager : Regional Intelligence & Search Dog Unit
    •    Custodial Manager : Youth Custody Service
    OFFICIAL
    •    Custodial Manager : Learning and Capability
    •    Custodial Manager : Corruption Prevention and Counter Terrorism HSE ONLY
    •    Custodial Manager : Physical Education and Staff Support (PESS) Manager
    Essential Skills/ Qualifications/ Accreditation/ Registration     
    Job holders must complete specific training in their specialism once they take up post.
    Internal applicants
    Newly promoted staff to the following Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these training packages are available
    Staff that have mapped or re‐graded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.
    External applicants
    All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.
    Hours of Work and Allowances     
    37 hour working week (standard).
    HMPPS Staff on closed pay structures only
    Additional Conditioned Hours Pensionable (ACHP)
    Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP).  They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours (ACHP) paid at plain time pensionable rate.
    Unsocial Hours Working
    This role requires working regular unsocial hours and a payment at the current approved organisation rate will be made in addition to your basic pay to recognise this.
    Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evenings, nights, weekends and Bank/Public Holidays.
    Behaviours     
    •    Making Effective Decisions
    •    Leadership
    •    Communicating and Influencing
    •    Working Together
    •    Developing Self and Others
    •    Managing a Quality Service
    Strengths     
    N.B. The below are for guidance only, it is advised strengths are chosen locally, recommended 4-8.
    •    Service Focussed
    •    Problem Solver
    •    Organiser
    •    Team Leader
    •    Explainer
    •    Disciplined
    •    Inclusive
    Essential Experience     
    •    Must have thorough knowledge of all security, safety, custodial procedures and Service Delivery Indicators (SDIs) relating to area of work.
    •    Able to deal effectively and assertively with staff at all levels • Information collation and analysis
    Technical Requirements     
    N.B these are the technical requirements for the group profile, please check the individual job description relating to this group profile for the any job specific requirements and add if required.
    •    Use of Force training
    •    Must be a fully trained prison officer
    •    Successfully completed either the SO or CM assessment
    •    Successful completion of the workbook
    •    Able user of MS Word and MS Excel
    Additional Information

    CMAC (Custodial Manager Assessment Centre) Qualification must be passed & obtained prior to applying for this role

    Working Arrangements & Further Information

    The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

    For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

    Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

    Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

    If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

    The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

    Benefits

    Annual Leave

    -The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

    Bank, Public and Privilege Holidays

    -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

    Pension

    -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

    Work Life Balance

    HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

    Season Ticket Advance

    -After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

    Childcare Vouchers

    For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

    Training

    HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

    -There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

    -All staff receive security and diversity training and an individual induction programme into their new roles

    Eligibility

    -All candidates are subject to security and identity checks prior to taking up post

    -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

    -All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

    • To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]);
    • To Ministry of Justice Resourcing team ([email protected]); 
    • To the Civil Service Commission (details available here)

    As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

    You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

    For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

    Diversity & Inclusion

    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

    A Great Place to Work for Veterans

    The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
    For further details about the initiative and eligibility requirements visit: 
    https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

    Redeployment Interview Scheme

    Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

    MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

    Civil Service Nationality Rules

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of the Republic of Ireland
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
    • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
    • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

    Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

    Reserve list

    A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

    Contact Information

    MoJ:

    If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

    Please quote the job reference 22040

    HMPPS

    If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

    Please quote the job reference 22040

    Application form stage assessments

    Behaviours
    A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
    Behaviours Application Form Question Word Limit
    250
    Communicating and Influencing
    Making Effective Decisions
    Developing Self and Others
    Working Together

    Interview stage assessments

    Interview Dates
    Expected W/C 12/10/2026
    Behaviours
    Communicating and Influencing
    Making Effective Decisions
    Developing Self and Others
    Working Together
    Strengths
    Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
    Level of security checks required
    DBS Enhanced

    Use of Artificial Intelligence (Al)

    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.

    Job details are sourced from the employer's original posting.

    Open job posting
    JU

    About the company

    JusticeJobs

    JusticeJobs is a platform that connects individuals with career opportunities within the justice system.

    View all JusticeJobs jobs
    Industry
    Recruitment
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