22501 - Learning Services Delivery Manager

HMPPS Band 8

This is an exciting opportunity to join the management team of the National Probation Learning Delivery Team. We are a large, friendly and fast paced team delivering learning to operations.

As a manager in the team, you will be an important driver in ensuring we meet learning delivery demands, support the progress of the organisation’s new entrants towards their qualifications and provide a continuous professional development offer. Please make sure you read the additional information as the job description used to advertise is a generic one.

This role sits in the Probation Learning Delivery Team, part of Probation Learning Services, within the Transforming Delivery Directorate.  The purpose of this role is to provide end-to-end management of the scheduling and co-ordination of the team. The post-holder will report to the Head of National Probation Learning Delivery.

Please note a generic Band 8 Job Description (JD) has been used due to the Learning Services Delivery Manager JD not having yet been through job evaluation. Please refer to this ‘key information’ document when completing your application and preparing for your interview rather than the generic JD.

The LS Delivery Manager will work closely with learner facilitators/coaches, SMEs and the Probation Learning Design Faculty to gather scheduling requirements and plan learning resource delivery, developing and producing forecast reports in line with learning demand.

The post-holder will oversee the management of the learning participants; supporting the team to identify and meet individual learner needs and/or accessibility requirements; and to identify and book accessible venues, including equipment.

They will also oversee effective and efficient pre-engagement with learners and facilitators, ensuring both parties have everything they need prior to learning delivery and are sufficiently prepared/informed to deliver/undertake a positive learning experience.

This role is non-operational and has formal line-management responsibility for the Scheduling and Coordination team and Learner Coaches/Facilitators(max 15 FTE).

This role is HQ based and will require regular travel to other HMPPS sites/regions, however, there is flexibility in terms of home location.

Summary:

·        Lead on the strategy for delivery of learning programmes

·        Commission analysis of delivery services

·        Provide expert advice to senior leaders on service impact

·        Lead quality assurance and innovation in delivery methodology

·        Deliver mandatory training attendance targets in partnership with senior stakeholders

Responsibilities, Activities & Duties:

The post holder will have the following responsibilities, activities and duties:

·        Analyse delivery implications of training proposals, identifying wider issues and solutions

·        Forecast learning scheduling and facilitator demand

·        Direct and monitor use of facilitator resources to deliver optimum value

·        Exercise discretion on delivery variations where precedents might be set

·        Manage and advise team in decisions regarding course viability

·        Lead on complex cases of individual learner needs/ accessibility requirements

·        Identify SME requirements and lead on resourcing

·        Deliver national plan for the schedule and coordination of internal PQiP & PSO Pathways

·        Represent Head of Learning Delivery at national strategic planning meetings

·        Identify, issue, monitor & report on mandatory learning

·        Analyse learner uptake, flagging cancellation risks and implementing improvements to achieve targets

·        Lead on delivery of pre-engagement with learners and resolution of complex complaints

Essential knowledge, experience and skills:

·        Experience of resource/event planning, providing forecasts and analysis

·        Excellent planning, organisation and prioritisation skills to manage resource effectively and meet tight deadlines

·        Excellent communication skills and ability to address and resolve issues with senior stakeholders.

Behaviours:

Making Effective Decisions

Managing a Quality Service

Developing Others

Working Together

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.

Pension

-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]);
• To Ministry of Justice Resourcing team ([email protected]);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference 22501

Please contact [email protected] if you have any questions regarding this vacancy.