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    JU

    JusticeJobs

    Recruitment

    22760 - Hub Manager - Business Hub - HMP / YOI Norwich - Part-Time

    Norwich, United KingdomOn-SitePart-time2+ yrs experiencePosted 2d ago
    All JusticeJobs jobs

    Job description

    General Information

    Salary
    £37,417 - £39,214 Pro-rata
    Working Pattern
    Part Time
    Vacancy Approach
    External
    Location
    Norwich
    Region
    East of England
    Closing Date
    12-Oct-2026
    Business Unit
    Norwich
    Post Type
    Permanent
    Civil Service Grade
    HEO
    Number of jobs available
    1
    Reserve List
    12 Months
    Job ID
    22760

    Descriptions & requirements

    Job description

    Overview of the job      

    This is an administrative managerial job within an establishment.

    Summary      

    The job holder will be responsible for managing the administrative processes within the Business Hub, assisting the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures.

    They will provide accurate and reliable business management information to support performance measures within the establishment.

    This is a non-operational job with line management responsibilities.

    Responsibilities, Activities and Duties      

    The job holder will be required to carry out the following responsibilities, activities and duties:
    •    Manage the transactional activity associated with the Business Hub and the administrative staff within this area.  This includes ensuring the following paperwork is complete, checked and ready for onward transmission where applicable:

    • Performance
    • Audits and Compliance
    • Finance (Stock taking  Management of Stores / Prisoner monies /
      Receivables / Reconciling expenditure / Accruals / Outgoing pay / Inter-unit charges / Cashier / PIN Phones)
    • Charitable organisations
    • Information Assurance
    • Measuring the Quality of Prison Life (MQPL)
    • Her Majesty’s Inspectorate of Prisons (HMIP) visits
    • Subject Access Requests (SARs)
    • Official Correspondence
    • Request Complaints
    • Risk Register
    • Independent Monitoring Board (IMB)
    • Action Plans
    • Self-audit programme
    • Vehicle maintenance
    • Procurement including - ordering of staff uniform
    • Bank signatory
    • Fixed and local assets
    • Monitoring contract delivery and performance

    Undertake other administrative management tasks including:

    •    Contribute toward the development of local policy, procedures and practice and ensure consistency of application
    •    Manage devolved budget in accordance with the financial procedures outlined in the budget delegation
    •    Manage the achievement of Service Delivery Indicators (SDIs) and standards within the work area, verifying and signing off documentation as appropriate
    •    Attend relevant unit meetings as and when required to provide feedback on good practice examples, to promote awareness for better and more efficient ways of working
    •    Analyse and act on data collected by the Hub and produce any relevant reports to show findings
    •    Ensure that data entered into local and national systems is accurate and in accordance with agreed timescales
    •    Monitor performance of the Hub
    •    Draft all external and internal communications on behalf of the Hub
    •    Provide Head of Function with management information relating to the relevant area
    •    Be responsible for the management of all staff within their area.  This includes staff performance, development and annual appraisal through to sickness absence management
    •    Act as first point of contact for relevant external stakeholders
    •    Act as requisitioner or approver dependant on local policy

    The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder
    Behaviours    

    •    Changing and Improving
    •    Communicating and Influencing
    •    Working Together
    •    Managing a Quality Service
    •    Making Effective Decisions
    •    Leadership
    Essential Experience    

    Able user of MS Word and MS Excel
    Information collation and analysis

    Technical Requirements    

    Internal applicants

    Newly promoted staff to the following Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these training packages are available
    Staff that have mapped or re‐graded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.
    External applicants

    All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.

    Additional Information

    Please be advised that this is a part-time role for 18.50 hours per week.

    We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

    Working Arrangements & Further Information

    The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

    For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

    Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

    Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

    If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

    The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

    Benefits

    Annual Leave

    -The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

    Bank, Public and Privilege Holidays

    -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

    Pension

    -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

    Work Life Balance

    HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

    Season Ticket Advance

    -After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

    Childcare Vouchers

    For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

    Training

    HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

    -There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

    -All staff receive security and diversity training and an individual induction programme into their new roles

    Eligibility

    -All candidates are subject to security and identity checks prior to taking up post

    -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

    -All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

    • To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]);
    • To Ministry of Justice Resourcing team ([email protected]); 
    • To the Civil Service Commission (details available here)

    As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

    You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

    For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

    Diversity & Inclusion

    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

    A Great Place to Work for Veterans

    The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
    For further details about the initiative and eligibility requirements visit: 
    https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

    Redeployment Interview Scheme

    Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

    MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

    Civil Service Nationality Rules

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of the Republic of Ireland
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
    • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
    • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

    Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

    Reserve list

    A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

    Contact Information

    MoJ:

    If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

    Please quote the job reference 22760

    HMPPS

    If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

    Please quote the job reference 22760

    Application form stage assessments

    Behaviours
    Behaviours Application Form Question Word Limit
    500
    Changing and Improving
    Managing a Quality Service
    Making Effective Decisions

    Interview stage assessments

    Interview Dates
    Interviews to be held expected W/c 19/10/2026 (TBC)
    Behaviours
    Changing and Improving
    Communicating and Influencing
    Managing a Quality Service
    Making Effective Decisions
    Leadership
    Strengths
    Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
    Level of security checks required
    DBS Standard

    Use of Artificial Intelligence (Al)

    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.

    Job details are sourced from the employer's original posting.

    Open job posting
    JU

    About the company

    JusticeJobs

    JusticeJobs is a platform that connects individuals with career opportunities within the justice system.

    View all JusticeJobs jobs
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    Recruitment
    Open roles
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