- Job Description(JD) : Ensure that the Service Department contributes to CS by providing optimal customer care.
- Increase customer market share.
- Meet dealerships sales goals (various).
- Establish Yearly Staff Training Targets
- To prepare and submit accurate KPI report by end of every month.
- Identify potential Service & Service Parts marketing opportunities.
- Audit & review General Tools and Equipment maintenance register every month.
- Audit & review open and closed RO on a daily basis.
- To monitor & audit Toyota Warranty Claims on monthly basis.
- Ensure Safety & 4S in workshop, and customer vehicle care
- To audit the results of Quality Control Inspections
- To monitor FIR's sent to TKM
- Attend all new model-training courses and conduct in-house training for all technicians.
- Audit & ensure all required Special Service Tools are available and in good working order.
- Conduct regular Technician meetings
- To conduct regular internal meets between parts, service & sales.
- Monitor, record and identify the causes of vehicle carryovers & Repeat repairs
- Monitoring product technical bulletins and repair manuals.
- Motivate the Customer Service Staff.
- Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness.
- Advise SAs possible sales and profit opportunities
Ensure TQS & TSM standards are always maintained
Degree or any pG
People management, Automobile Experience preferred in service insustry.
