Field Service Technician Madrid

As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.
In case a team is working at customers site one person needs to be the leader on site with the following responsibilities:
The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business
The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.

Your tasks

Job Description
Preventative & corrective maintenance of Kardex systems & solutions
•    Complete jobs in a timely manner according to set quality standards
•    Customer training (Operator, Health & Safety, Maintenance etc.)
•    Generate leads
•    Administrative management tasks (reporting, personal spare parts inventory, etc.)
•    Provide remote diagnostics (via phone or remote connection)
•    On-call service to customers
•    PLC troubleshooting & diagnostics
•    Basic Software troubleshooting
•    Understand, promote and advise on Kardex Remstar products and services
•    Adhere to local Health and safety regulations
•    Positively represent the company with all external & internal stakeholders
•    Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
•    Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
•    Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
•    Act as a trusted advisor

Your profile