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    KA

    Kargo

    Logistics & Supply Chain

    Deployment Support Technician

    San Francisco, United StatesOn-SiteFull-time0–2 yrs experience$100k – $120k / yearPosted 1mo ago
    All Kargo jobs

    Job description

    At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics.  Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time.

    We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics.

    Responsibilities

    • Provide remote technical support to Field Operations Technicians during hardware installations, repairs, and maintenance, helping troubleshoot issues and ensure successful deployments.
    • Monitor deployed hardware, investigate system alerts and device downtime, and troubleshoot issues to maintain reliable operations.
    • Create and maintain standard operating procedures (SOPs), troubleshooting guides, and technical documentation to streamline deployment and support processes.
    • Identify recurring issues and inefficiencies, develop solutions, and automate repetitive tasks to improve operational efficiency.
    • Partner with software engineers to troubleshoot technical challenges, improve internal tools, and translate field feedback into actionable requirements.
    • Help pilot new internal tools and workflows with Field Operations, gather feedback, and support continuous improvements.

    Experience

    • 0–2 years of experience in a hands-on technical role, such as IT support, field service, electronics repair, hardware testing, or lab operations. Relevant internships, bootcamp training, and technical projects are welcome.
    • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience, preferred.
    • Technical certifications such as CompTIA A+ or relevant technical coursework, a plus.
    • Working knowledge of at least one scripting or query language, such as Python, SQL, Bash, or PowerShell, with the ability to write simple queries and read table structures.
    • An automation mindset, would rather write a script than repeat the same task 50 times, but is willing to grind through the tedious work until it’s automated.
    • Strong communication skills, with the ability to communicate effectively and collaborate with both field technicians and software engineers.
    • Experience troubleshooting hardware devices, networking connectivity, or IoT systems, a plus.
    • Experience working with technical equipment, sensors, or embedded devices, a plus.
    Pay Range
    $100,000—$120,000 USD

    Kargo is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

    Job details are sourced from the employer's original posting.

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    KA

    About the company

    Kargo

    For logistics to meet demand, the world needs infrastructure that doesn't exist yet. Kargo is building that infrastructure. Our work advances the farthest edge of logistics technology, aligning freight and data in real time. With Kargo's machine vision system, you can optimize shipping and receiving at every loading dock for network effects across supply chains. 👀 VERIFY SHIPMENT ACCURACY WITH COMPUTER VISION As freight is loaded and unloaded, Kargo Towers capture the action, translating any label or mark into data you can use on the Kargo Platform and your own ERP, WMS, TMS, and YMS. Towers flag discrepancies right at the loading dock so you can stop exceptions in their tracks. Images and videos give context to any shipment. 🚀 AUTOMATE SHIPPING AND RECEIVING Extend your capabilities with automated data capture at every step: - Eliminate hand-scanning - Sync with partners - Simplify check-in and out - Access data instantly Kargo sees and validates multiple freight attributes as forklifts load and unload trucks. Integrations let you connect shipping and receiving end to end. 📈 UNLOCK NETWORK EFFECTS As Kargo Towers capture data across facilities, you can surface trends and gain insights into operations and partnerships. Embrace continuous improvements and discover how Kargo helps build accuracy and efficiency across logistics. For more, visit mykargo.com

    View all Kargo jobsLinkedIn
    Industry
    Logistics & Supply Chain
    Founded
    2019
    Open roles
    11

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