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    KA

    Kargo

    Logistics & Supply Chain

    Field Operations Technician

    Atlanta, United StatesRemoteFull-time3+ yrs experience$70k – $80k / yearPosted 2mo ago
    All Kargo jobs

    Job description

    At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics.  Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time.

    We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics.

    Responsibilities

    • Travel to customer facilities and lead inspection, installation, and servicing visits for Kargo’s customers.
    • Install Kargo towers and other hardware products at customer facilities.
    • Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance.
    • Coordinate tower and tool shipping from Kargo inventory to customer sites.
    • Work with Manufacturing to provide configs and specs determined from site visits to customers.
    • Work with our Product and Hardware teams to make engineering recommendations to simplify installation and relevant features.
    • Interact with customers at on-site visits. This is not a sales role and most customer visits will include people from Kargo’s Sales, Product, and Customer Success teams. Still, this role will involve coordinating with customers to discuss timing and installation preferences.
    • High expectation for travel, you must be comfortable with near 90% travel.

    Experience

    • 3+ years of experience servicing industrial equipment, vehicles, utilities, robots, or similar.
    • Expertise in mechanical, electrical, and optical troubleshooting. Preference for someone who has worked across all three systems.
    • High availability for short-notice domestic travel. This role will involve both planned and unplanned service visits. Service visits can extend outside of normal business hours.
    • Preference for someone who has serviced equipment in warehouse and/or factory environments before.
    • Strong communication and documentation skills. Must be able to provide direction to contractors and explanations to customers.
    • Experience using command line interface: powershell, Linux, etc.
    Pay Range
    $70,000—$80,000 USD

    Kargo is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

    Job details are sourced from the employer's original posting.

    Open job posting
    KA

    About the company

    Kargo

    For logistics to meet demand, the world needs infrastructure that doesn't exist yet. Kargo is building that infrastructure. Our work advances the farthest edge of logistics technology, aligning freight and data in real time. With Kargo's machine vision system, you can optimize shipping and receiving at every loading dock for network effects across supply chains. 👀 VERIFY SHIPMENT ACCURACY WITH COMPUTER VISION As freight is loaded and unloaded, Kargo Towers capture the action, translating any label or mark into data you can use on the Kargo Platform and your own ERP, WMS, TMS, and YMS. Towers flag discrepancies right at the loading dock so you can stop exceptions in their tracks. Images and videos give context to any shipment. 🚀 AUTOMATE SHIPPING AND RECEIVING Extend your capabilities with automated data capture at every step: - Eliminate hand-scanning - Sync with partners - Simplify check-in and out - Access data instantly Kargo sees and validates multiple freight attributes as forklifts load and unload trucks. Integrations let you connect shipping and receiving end to end. 📈 UNLOCK NETWORK EFFECTS As Kargo Towers capture data across facilities, you can surface trends and gain insights into operations and partnerships. Embrace continuous improvements and discover how Kargo helps build accuracy and efficiency across logistics. For more, visit mykargo.com

    View all Kargo jobsLinkedIn
    Industry
    Logistics & Supply Chain
    Founded
    2019
    Open roles
    11

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