Job Summary
Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
Job Activities
- Maintain professional appearance standards as directed in the Company Employee Handbook.
- Anticipates and accommodates needs of the guest.
- Maintains the general cleanliness and orderliness of the entrance area.
- Complies with Department of Health and company sanitation standards.
- Actively takes and processes reservations for guests.
- Assists with incoming calls and answering questions from guests.
- Responsible for checking guests’ coats and other belongings (where applicable).
- Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures that all appropriate menus are printed and ready for service.
- Responsbile for making sure all menu books are organized with current menus.
- Collects menus throughout venue during shift.
- Performs opening side-work as prescribed.
- Performs closing side-work as prescribed.
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Company, its partners and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
