Customer Service Clerk

Customer Service Clerk Job Purpose: Serves customers by providing information; responding to requests; resolving problems; collecting revenue.

Customer Service Clerk Job Duties:

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.