Internal Service Advisor
Lexus of Westport | A Keeler Automotive Dealership
1317 Post Road East, Westport, CT 06880
Full-Time | On-Site
Lexus of Westport is looking for an Internal Service Advisor to help keep our used vehicles, trade-ins, and dealership-owned vehicles moving efficiently through the service department and onto the sales lot.
This is an internal, non-customer-facing role working closely with Service, Parts, Sales, and Used Cars to make sure vehicles are inspected, repaired, and ready for sale as quickly and efficiently as possible.
Responsibilities
- Open, manage, and close internal repair orders from start to finish.
- Coordinate vehicle inspections, repairs, PDI, recalls, and recon work.
- Work closely with technicians and Parts to keep repairs moving.
- Prepare estimates and obtain management approval for repairs.
- Track parts, labor, sublet, and overall reconditioning costs.
- Monitor vehicles throughout the recon process and identify delays.
- Communicate with Sales and Used Car Management regarding vehicle status.
- Review completed work to ensure vehicles are safe and ready for the sales lot.
- Maintain accurate notes, costs, and vehicle status in the DMS.
- Assist Service Management with reporting and workflow tracking.
What We’re Looking For
- Dealership experience as an Internal Service Advisor, Service Advisor, Service Writer, Warranty Administrator, or Recon Coordinator preferred.
- Strong understanding of repair orders, parts, labor, and vehicle repairs.
- Excellent organization and communication skills.
- Ability to manage multiple vehicles and priorities in a busy service department.
- Experience with CDK or another dealership DMS is a plus.
- Valid driver’s license and acceptable driving record.
- High school diploma or equivalent.
- Saturday availability required.
What We Offer
- Competitive pay based on experience
- Medical, Dental & Vision
- Paid Vacation, Sick & Personal Time
- Paid Holidays
- 401(k) with company contribution
- Employee vehicle purchase and service discounts
- Training and advancement opportunities
- Long-term opportunity with a luxury automotive dealership
Schedule: Monday–Friday with Saturday availability based on department needs.
Pay: Competitive and commensurate with experience. This position typically falls in a mid-$40,000s to mid-$50,000s range, with higher earnings possible depending on experience, compensation structure, and performance.
#IND3
