Electro‑Voice Dynacord is seeking a customer‑focused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This position serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing issues, resolving common problems, documenting support cases, and escalating complex issues to advanced support teams when necessary. Successful candidates will combine strong technical troubleshooting skills with exceptional customer service capabilities and a commitment to delivering a positive customer experience.
Key Responsibilities
Customer Support
Case Management
Technical Troubleshooting
Knowledge Management
Collaboration
Required Qualifications
Preferred Qualifications
Additional Requirements
Technical Support Specialist (Bilingual)
One of the two positions should additionally require:
The U.S. hourly rate for this full-time position is from $28.33-$33.65 per hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans—including medical, dental, vision, disability, and life insurance—as well as the company’s 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group’s paid time off and sick leave programs in accordance with applicable policies.
At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.
Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.
#Electro-Voice Dynacord
Job details are sourced from the employer's original posting.
Open job postingAbout the company
The transition of the Bosch to  Radionix  is now complete — providing a future-focused trajectory for our Radionix and Bosch product portfolios and exclusive benefits for our valued partners.   The Radionix name holds a special place in the hearts of our associates, dealers, distributors, and customers alike. The new Radionix vision — Mission control for your security — encapsulates our focus on empowering users with an intrusion system that seamlessly integrates every layer of security, from our intrusion system products to our G Series panels to our reimagined Remote Security Manger app.  Fairport, NY is the headquarters for the Radionix sales & marketing organization in the United States and serves as the primary site for research and development, engineering, quality, and product management for intrusion detection systems, including state-of-the-art sensors, control panels, software, communications and more.  This is a remote position, with 50-70% travel. Candidates must reside in Colorado, New Mexico, Wyoming, Idaho, Utah, or Arizona.