Senior Implementation Specialist
Customer Experience | Night shift | Remote
About the company
Keka is a modern people platform for growing enterprises. HR, payroll and talent live in one core system, so teams spend less time on admin and more time on their people. More than 12,500 companies trust Keka, from fast-growing small businesses to large enterprises and global companies with teams across borders.
We build software the way HR actually works. It feels human, sets up in days instead of months, and has AI built into every part of HR. With customers across India, the US and the Middle East, our sales team is growing fast to keep up. That is where this role comes in.
About the role
As an HRMS Implementation professional at Keka, you'll configure and implement the HRMS based on client requirements, ensure alignment with business processes and statutory obligations, and support customers through configuration reviews, go-live, and post-implementation troubleshooting.
What you'll do
- Configure the HRMS system based on client needs and best industry practices.
- Review configured modules with customers to ensure alignment with their business processes.
- Customize system settings within standard functionalities to meet specific client requirements.
- Ensure compliance with Indian labour laws, tax regulations, and statutory requirements during implementation.
- Conduct interactive configuration review sessions with clients.
- Gather feedback from stakeholders and refine configurations accordingly.
- Ensure system usability, accuracy, and adherence to organizational policies.
- Address client queries and concerns related to system usage.
- Provide hands-on assistance during the transition to the live environment.
- Monitor system performance and troubleshoot any issues post-go live.
- Investigate and resolve system-related queries and issues raised by customers.
- Liaise with technical teams for system modifications when required.
- Stay updated on HRMS updates, new features, and compliance changes.
- Ensure data migration and reporting requirements are met effectively.
- Keep up to date with the latest compliance requirements under Indian labor laws, including PF, ESI, Gratuity, Bonus Act, Shops & Establishment Act, and other statutory regulations.
- Ensure HRMS configurations adhere to legal requirements and business policies.
- Provide guidance to clients on compliance-related best practices.
What you'll bring
- Technical Skills: Hands-on experience with HRMS configuration, implementation, and troubleshooting.
- HR & Compliance Knowledge: Strong understanding of Indian labour laws and HR processes.
- Communication & Training: Ability to train users, conduct workshops, and handle customer queries effectively.
- Problem-Solving: Ability to diagnose system issues and provide effective resolutions.
- Collaboration: Experience working with cross-functional team.
