Field Service Technician I

Summary: Entry-level technician focused on safe installation, preventive maintenance, and assisting senior technicians while developing proficiency on Kelvion heat exchanger equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with installation, startup and commissioning of Kelvion heat exchanger equipment.
• Perform preventive maintenance and inspections using Kelvion procedures.
• Assist with repair of Air Fin Coolers including fan blades, bearings, belts, motors and gearbox components.
• Assist with repair of Dry Coolers including EC fans, motors, coils and hydronic components.
• Assist with Plate Heat Exchanger disassembly, plate cleaning, gasket replacement, inspection and reassembly.
• Read mechanical drawings and work instructions.
• Complete electronic service reports and photo documentation.
• Maintain professional customer communication.
• Comply with OSHA, LOTO, PPE, JHA and customer safety requirements.
• Maintain company tools, equipment and vehicles.
• Travel to customer sites as required.

OTHER RESPONSIBILITIES 

• Promote Kelvion's Standard of Excellence through safety, quality, and customer satisfaction.
• Follow all company policies, Code of Ethics, Vision and Values, and Operational Framework.

PRODUCT SPECIFIC RESPONSIBILITIES

• Air Fin Coolers: fan blades, bearings, belts, gearboxes and lubrication.
• Dry Coolers: EC fans, motors, coils, glycol systems and sensors.
• Plate Heat Exchangers: plate identification, gasket replacement, cleaning, frame inspection and leak identification.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Mechanical aptitude and willingness to learn.
• Basic industrial electrical knowledge.
• Ability to use hand and power tools safely.
• Ability to read blueprints and drawings.
• Basic Microsoft Office and Outlook skills.
• Strong communication and customer service skills.
• Teamwork and problem-solving.

MINIMUM QUALIFICATIONS

• Associate degree, trade school, military technical training or equivalent experience.
• 0–2 years of industrial maintenance, HVAC, mechanical or field service experience.
• Valid driver's license.
• Ability to obtain Passport and TWIC card.
• Ability to travel up to 80%.

PREFERRED CERTIFICATIONS

• OSHA 10
• Forklift
• MEWP
• First Aid/CPR

CAREER PROGRESSION

• Demonstrate proficiency in safety, preventive maintenance, customer communication and basic troubleshooting to advance to Field Service Technician II.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration. The employee is occasionally exposed to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.