The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
● Responsible to Assistant Bar Manager.
● Responsible for Barman/ Barmaid & Host/ Hostess
● Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
● A courteous, professional and efficient service is provided at all times.
● All duties and tasks are performed as per the tasks required at the outlet.
● Be knowledgeable of all services and products offered by the hotel.
● Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
● Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
● Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
● Ensure that the place of work and surrounding area is kept clean and organized at all times.
● Successfully perform opening and closing procedures established for the assigned outlet
● Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
● Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
● Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
● Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
● Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
● Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
● Undertake reasonable tasks and secondary duties as assigned by the Department Head.
● Respond to any changes in the department as dictated by the hotel management.
● Assist in carrying out scheduled inventories of products and operating equipment.
● Perform any other assigned reasonable duties and responsibilities as assigned.
● Project at all times a positive and motivated attitude and exercise self-control.
● Have a complete understanding of the monthly profit and loss statement of the department.
● Be able to lead the service and act as a role model to the team.
● Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
● Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
● Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Bar Manager.
● Attend the daily Food & Beverage Meeting in the absence of the Bar Manager and Assistant Bar Manager.
● Be very knowledgeable about all service procedures of the bars, lounges and restaurants in the hotel.
● Have an excellent understanding of food in general, ingredients and preparations to ensure the right drinks, cocktails and spirit can be recommended.
● Have an excellent understanding of classic cocktails, their recipes and history.
● Have an excellent understanding of today’s cocktail trends as well as spirits and liqueurs.
● Be able to control stocks, produce efficient costing of cocktails and spirits as well as perform excellent recommendations to guests.
● Be knowledgeable of the preparation of a large number of classic cocktails and all standard long drinks.
● Participate in at least 2 national competitions per year.
● Be able to develop new recipes based on guest requests.
● Be able to fully comply to the beverage guidelines given by the hotel and management.
● Show an interest to develop and explore the local bar culture and knowing the places to go.
● Be able to run a bar from A-Z with all mise en place preparations, production of cocktails, cashiering as well as shift end duties.
● Have accomplished all internal trainings for up selling techniques, complaint handling and product knowledge.
● Understand bar culture and the night life scene.
● Continuously train on cocktails and trends.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel
EXPERIENCE:
● Minimum 2 years in an F&B service role.
● Awards/ certificates/ trainings related to bar operations are preferred.
COMPETENCIES:
● Strong knowledge of beverages (cocktails, liquors, wine, etc…).
● Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
● Excellent written and verbal communication skills.
● Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
● Ability to identify and delegate tasks effectively.
● Excellent organizational and time management skills.
● Applies a professional, confidential and ethical approach at all times.
● Works in a safe, prudent and organized manner.
