The Front Office Manager leads daily front desk, concierge, guest relations, and guest services operations to deliver high luxury standards, optimize room revenue, and drive guest satisfaction.
Daily Operations: Oversee check-in, check-out, concierge, and guest service touchpoints to ensure smooth execution and adherence to brand standards.
Guest Relations & VIP Service: Act as the primary point of contact for guest feedback, resolving issues promptly and managing VIP arrivals.
Team Leadership & Development: Train and mentor Front Office staff to build a high-performing service team.
Financial & Revenue Support: Partner with Revenue Management to optimize occupancy, drive upselling initiatives, and manage front desk cash control and billing.
Cross-Departmental Coordination: Collaborate with Housekeeping, Engineering, and Security to ensure room readiness and seamless guest flow.
What Makes You a Great Fit; Who We’re Looking For
- Experience: 3–5 years of Front Office management experience in luxury hotels.
- Education: Bachelor’s degree in Hospitality Management or related field preferred.
- Technical Skills: Proficiency in PMS systems (e.g., Opera) and guest service software.
- Competencies: Strong leadership, excellent communication, problem-solving skills, and high emotional intelligence. Business fluency in English is required.
Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
