Spa Therapist (Female)

to ensure you deliver and exceed the guests’ expectations in accordance with The spa's vision, core values and all related brand standards, procedures and policies.

• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for.  This means tailoring treatments where needed in accordance with the training.

• To ‘connect’ and communicate with your guests.  Get to know and understand them and record preferences and information as required.

• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.

• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.

• Following scheduled roster and daily appointment schedule.

• Must adhere to training as set down by the Spa Manager and Head Therapist.

• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.

• To maintain a high standard of appearance and personal hygiene as per policy.

• To always be punctual and prepared in advance of treatments.

• Ensure that daily sales figures are accurately recorded.

• To be adaptable and accountable for all actions.

• To cover reception as and when required.

• Courtesy to guests and other members of staff at all times

Experience: To have a Three years experience in Spa Therapy

COMPETENCIES: Include the skills the candidate must have to fill this

Position: