Customer Service Agent

Customer Service Agent
OU.LOCATION

• Deliver exceptional customer service through phone and email interactions.
• Collaborate with local teams to solve problems and create seamless customer experiences.
• Join a dynamic, family-oriented company focused on growth, innovation, and employee development.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!
About us
At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best. Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family. With an impressive 86% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements.
Why Kennards Hire? Join the Kennards Hire family, where our values—One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan—guide everything we do. As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools and opportunities to succeed.
About the role
As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

About you
You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.

• Customer service experience, including digital, phone, and email.
• Dedication to exceptional service and strong customer focus.
• Proficiency in communication, MS Office tools, and problem-solving.
• Detail-oriented, adaptable, and skilled in multitasking.
• Motivated to excel in a phone-based role, with administrative expertise.

Why Join Our Family?

• Join ANZ's largest family-owned equipment hire company and be part of our rapid growth.
• Our values – One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan – guide everything we do.
• Enjoy incredible Benefits & Rewards, including a Profit Share bonus and Paid Parental Leave.
• Embark on a journey of continuous learning and development throughout your career with us.
• Unlock opportunities for career advancement and internal transfers across states and borders.
• Access staff discount rates on our hire gear.
• Indulge in our employee benefits program, featuring discounts on insurance, eye care, travel, and more!
• Join us at annual Awards nights, Team BBQs, and a variety of exciting social events.

Simply hit the Apply Now button and we look forward to talking with you!