The purpose of the role is to operate the Light Rail Vehicle (LRV) in a safe, effective and efficient manner .
Key Accountabilities
Duties and Responsibilities
- Operate the LRV according to customer and safety requirements.
- Monitor displays, dials and other indicators to ensure LRV is operating effectively.
- Stop at each LRV stop, ensure the door opening and closing sequences in a safe manner.
- Assist customers with boarding and disembarking the LRV when required.
- Follow instructions the Central Control Facility (CCF) via radio system.
- Communicate updates on delays and incidents to passengers and CCF.
- Perform LRV checks for all equipment prior to service.
- Report LRV, station and depot defects to resolve as soon as possible.
- Respond to customer needs and follow Keolis’ practices in an emergency.
- Perform other duties as requested.
Knowledge and Skills
- Customer-focused with the ability to respond in a courteous and professional manner and follow-up in a timely manner.
- Communicate clearly and concisely in English, both verbally and in writing.
- Strong attention to detail with a strong focus on safety and quality.
- Follow written and verbal instructions.
- Able to work effectively independently as well as part of a team.
- Self-starter with the ability to resolve any needs or requirements.
- Respond quickly, calmly and appropriately to emergency situations.
- Mechanical aptitude to understand general knowledge of LRV operation.
- Good problem-solving skills.
- Strong multi-tasking skills to respond effectively to the work environment and requirements.
- General geographical knowledge of Kitchener and Waterloo, is preferred.
Experience
- High school diploma, GED or equivalent.
- Valid Class G driver's licence.
- Minimum 5 years licensed driving experience
- Professional driving experience is an asset.
Abilities
- Able to differentiate colors, including distance vision and close vision.
- The ability to quickly respond to a signal (sound, light, image) when it appears.
- The ability to effective maintain the required control of the LRV.
- The ability to move and reach with hands, to grasp, manipulate or move objects.
- Ability to hear sounds and signals for effective operation of LRV and response to surroundings.
- Able to lift up to 20 lbs occasionally.
- Able to sit for extended periods of time.
Working Conditions
- Regular interaction with the public, including vulnerable persons as well as other Keolis employees
- Exposed to the outdoors and weather conditions
- Wear Personal Protective Equipment as required
Working Hours
- Based on a minimum of 25 hours per week.
- Able to work rotating shifts, including afternoons and weekends.
- Overtime as required.
- Job Type: Part-time .
Schedule:
- Day shift
- Evening shift
- Weekends as needed
