🔒 Clearance & Citizenship Requirements
This position requires U.S. Citizenship and an active TS/SCI security clearance with Full Scope Polygraph. Candidates who do not currently hold these credentials will not be considered.
Description:
Support a team building an integrated enterprise IT support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliances, foreign language development and retention, job advertisements, selection, and performance.
Mandatory Skills:
1.
• Demonstrated experience with development of ServiceNow applications.
2.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology, to include using Jira.
3.
• Demonstrated experience proposing recommendations that provide business value while supporting Sponsor goals and objectives, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery, transforming, and modernizing web-based application, system, and service components.
4.
• Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.
5.
• Demonstrated experience in developing web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development. This experience must include ServiceNow development.
6.
• Demonstrate experience interfacing with web-based databases and providing reports generation.
7.
• Demonstrated on-job experience with version control software like Github or Subversion.
8.
• Demonstrated experience in managing Tier 1, Tier 2, and Tier 3 support, using service management systems.
9.
• Demonstrated experience developing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.
Optional Skills:
1.
• Demonstrated experience working with the Sponsor and partner IT organizations.
2.
• Demonstrated experience working with learning applications.
3.
• Demonstrated experience working with language, compliance, and performance management applications.
4.
• Demonstrated experience with cloud technologies.
5.
• Demonstrated experience with networking and platform hosting technologies.
6.
• Demonstrated experience with HTML5, CSS, XML, and JavaScript.
7.
• Demonstrated experience with copyright and accessibility compliance (WCAG 2.0 AA).
8.
• Demonstrated experience with Tableau.
