JOB DESCRIPTION
Customer Service
- Maintain a positive and professional working relationship with internal and external clients.
- Respond to customer service requests in a timely manner.
- Respond to emergency calls (24x7 hrs).
- Produce monthly executive reports to clients.
Maintain Data Center Systems
- Technical Supervision of the operation, maintenance and repair of all general building facilities e.g. plumbing and sanitary, builders work, structural work, landscaping, pest control, cleaning services, lighting system, furniture, etc, supporting DC daily critical operation to both Keppel and clients.
- Adherence to all quality, health & safety, and environmental policies within the Data Centre domain.
- Work with Site Assistant/Manager providing a yearly comprehensive periodic maintenance regime.
- Inspect buildings, grounds and equipment for unsafe or malfunctioning conditions.
- Troubleshoot, evaluate and recommend system upgrades.
- Order parts and supplies for maintenance and repairs.
- Work with vendors and contractors to ensure their work meets Client standards and authority requirement.
- Manage and upkeep of all building related licenses.
- Conduct Annual review of system/component End-of-Life (EOL).
- Develop and keep up to date all site electrical procedures including EOPs, SOPs and MOPs. All documentation should be consistent with current client standards.
- Specification and recording of the Technician Training certification program and supervision of drill and scenario training aids.
JOB REQUIREMENTS
Qualified candidates will possess the following: • Qualified Diploma/Degree Level in Facilities Management with a minimum of 3 years direct industry experience. Preference is given to data centre, hospital, pharmaceutical production or power plant experience. • An excellent understanding and experience of the general facilities management and maintenance regime. • Experience of working within a Project Environment and dealing with design and construction engineering professionals. • Strong oral and written communication skills, with the ability to communicate intelligently and effectively with the client and with contractors who perform maintenance or upgrade work on the data centre systems. • Computer literate with the ability to compile and submit monthly and annual reports, and to monitor and trend operational characteristics (load, capacity, environmental conditions etc). • Strong and committed team player with excellent communication and coaching skills. Previous experience of supervising highly qualified Technicians and reporting to peers and senior managers. • Willingness to work outside of normal hours to resolve technical issues in a 24/7 industry • The ability to learn quickly and to gain maximum benefit from extensive training and development programmes aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term. #LI-VC1
BUSINESS SEGMENT
Connectivity
PLATFORM
Operating Division
