JOB DESCRIPTION
Customer Service
- Maintain a positive and professional working relationship with internal and external clients.
- Respond to customer service requests in a timely manner.
- Respond to emergency calls (24x7 hrs).
- Produce monthly executive reports to clients.
Maintain Data Center Systems
- Technical Supervision of the operation, maintenance and repair of all critical environment systems while maintaining 100% uptime to all critical mechanical systems.
- Adherence to all quality, health & safety, and environmental policies within the Data Centre domain.
- Work with Facilities Assistant/Manager providing a yearly comprehensive periodic maintenance regime.
- Inspect buildings, grounds and equipment for unsafe or malfunctioning conditions.
- Troubleshoot, evaluate and recommend system upgrades.
- Order parts and supplies for maintenance and repairs.
- Work with vendors and contractors to ensure their work meets Client standards
- Conduct Annual review of system/component End-of-Life (EOL).
- Develop and keep up to date all site mechanical procedures including EOPs, SOPs, MOPs, and APs. All documentation should be consistent with current client standards.
- Specification and recording of the Technician Training certification program and supervision of drill and scenario training aids
JOB REQUIREMENTS
Qualified candidates will possess the following: • Qualified to Diploma/Degree Level in Mechanical Engineering with a minimum of 3 years direct industry experience or a minimum of 8 years' experience at Mechanical Technician level in a critical environment combined with supervisory experience. Preference is given to data centre, hospital, pharmaceutical production. • An excellent understanding and experience of the mechanical and control systems used in a data centre environment, including: Fuel Systems, Building Management Systems and Controls, Chilled water cooling plant, Air handling units, Variable Frequency Drives (VSDs), Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers). • Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data centre infrastructure. • Extensive experience of large scale chilled water plant including chillers, chilled water distribution and storage systems, cooling towers, and chemical dosing systems • Experience of working within a Project Environment and dealing with design and construction engineering professionals • Strong oral and written communication skills, with the ability to communicate intelligently and effectively with the client and with contractors who perform maintenance or upgrade work on the data centre systems. • Computer literate with the ability to compile and submit monthly and annual reports, and to monitor and trend operational characteristics (load, capacity, environmental conditions etc). • Strong and committed team player with excellent communication and coaching skills. Previous experience of supervising highly qualified Technicians and reporting to peers and senior managers. • Willingness to work outside of normal hours to resolve technical issues in a 24/7 industry • The ability to learn quickly and to gain maximum benefit from extensive training and development programmes aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term. #LI-VC1
BUSINESS SEGMENT
Connectivity
PLATFORM
Operating Division
