As a Host at KERB Berlin, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our collaborative and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas.
If you’d like to be part of a dynamic, hard-working but people-centric team, a role as a Host at KERB Berlin could be for you! Maintaining a strong knowledge of the food and beverage offering at KERB Berlin and making recommendations to guests based on their preferences. Providing exceptional hospitality and ensuring effective communication with Traders and colleagues. Handling reservation administration on Seven Rooms as required. Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible. Collaborating with all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders, and external stakeholders. Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary. Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment. Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential! A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site People-First Culture: A supportive and collaborative team environment with regular team events, feedback talks, and growth opportunities. Build Something New: Shape KERB Berlin and create processes from the ground up. Vibrant Workplace: Work in a lively food hall full of energy and excitement. Perks & Discounts: Enjoy food hall benefits and exclusive access to events. Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB.
We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
KERB Events is the UK’s premier street food company who focus on the incubation and growth of innovative, independent food businesses. They offer premium F&B services at various live events and venues.